Nextel User Reviews

Cons: Dropped calls

Summary: After 2 years Nextel just went downhill for me.

I could spend an hour trying to dial out and couldn't, complaints of missing calls, no ring on my end, this happen time and time again I would call they would give a few suggestions, I would try again for a while.

I finally just called to cancel but they said would send me another phone at their cost (well almost their cost -a $100 per phone for my cost)they were indicating it was the phones that was a problem and a temporary problem in the area, oh and of course extending my contract too, which no one told me about.

Months later same problems missed calls, cant call out, so I called again begging for a solution, I mentioned to the rep that I never had service problems when I was with sprint pcs before the merge. He offered a special 800 number to let me transfer to the "Sprint" side with out a cancellation fee and where their PCS phone towers do not have these reliability problems, excited I called immediately but was informed I was not a new customer and had to pay out right for a phone, dont you know the cheapest phone was about $300.00 so that times three would have been $900.00. No thank you.

This went on for atleast six months finally after not being able to count on my service for personal or business needs I Paid three contract fees to leave. $600 dollars later and new carrier and no problems.

I tried to hang in there but bottom line, $900.oo in phones that are the bottom of the " with the lowest grade of phones or get great phones for free and $600.00 to break the contract which do they think a customer would take, not to mention it kind of boils down to pure disgust after months of phone calls, visits to the store etc............

I will say the store reps and most of the phone reps were great, just the phone service and best solution to stay but buy the phones--- well that didnt work for me.