Pros: Push to talk
Cons: CUSTOMER SERVICE
Loyalty to customer
Summary: Before Sprint took over, Nextel was very easy to work with. They would deal with customers individually and most times come to solution if there was a problem - and they were always courteous. However, ever since Sprint took over and brought their legacy of non-customer service it has gone to pot. No one at customer service can ever do anything reasonable. They surely must be reading from a script of do's and don'ts. I have been a Nextel user for years, but when my contract ends next month - that's it. I am leaving. And the straw that broke the camel's back was when I asked them to waive extending my contract if I increased my phone plan and added a line. They would not budge on it .. so neither will I. I will greatly miss the PTT, but I will not for one day miss Sprint.
