Pros: direct connect
Cons: customer service, dropped calls
Summary: I can live with the dropped calls and the subpar coverage because the the direct connect feature is so convienent for my buisness. But ever since Sprint took over Nextel Customer servie has gotten so bad that I'm willing to break the contract on every phone we have with Nextel just to get away from Sprint. I just spent over 3 hours on the phone getting put on hold and switched back and forth between sprint and nextel customer service departments. They try to market themselves as on big company. but as soon as something goes wrong sprint blames nextel and nextel blames sprint. nothing ever seems to get resolved. I'm going to have to learn to live without the direct connect feature. these guys just aren't worth the trouble
