Pros: Push to Talk
Cons: Coverage and Customer Service
Summary: After being with Nextel for the past three years, I will no longer be a customer of theirs. I am constantly getting dropped calls/system busy messages. Also they got me to renew my contract last year with the promise of an improved coverage area, it the coverage did not improve in six months they would waive my cancelation fee, well it did not improve, and when I asked to be let out of the contract they had no record of a promise to waive the $400 fee for both lines. This is where the poor customer service comes in. After dealing with five different people I ended up being told to give them a few more "weeks" and I would see a differnce, agian this did not happen. I am now three weeks away from my contract being up and when I asked to cancel my account I was told it would still cost $400!!! They even told me if I cancel ONE day early that I would be charged the full $400!!! How can a company get away with this? Thank God only two weeks to go and then they are Bye Bye.
