NTelos company profile

Cons: everything about Ntelos

Summary: NTELOS NEEDS TO COME OUT WITH NEWER AND BETTER PHONES!!! That MIGHT help, doubtfull.. Ntelos just has crappy phones and the good phones they do have, take forever to get. DO YOURSELF A FAVOR NTELOS, SELL YOUR COMPANY TO VERIZON!

Cons: THEY ARE.

Summary: I have been with Ntelos since 2000. Since renewing my contract in December, my new phone has had problems. Even when I based a phone based on overall ratings and not the pretty factor. In the last month and give or take a few weeks, I have cussed more people for the lack of consideration in a contract, which is POSTPAY, and I am sure the smart people using this option have no idea. They provided me with 4 (that is correct) loaner phones over the span of about 3 weeks, which all were not fully functional, denied me a new phone, offered me a brand new "used" phone, and would not even let me purchase another phone at a "contract" or lesser cost. And all of this on top of running around to 3 different locations in my area (spending too much money on gas) about every other day.

I would advise anyone who is looking to check your options and even consider pre-paid or pay as you go plans. At least with those choices, you can back out when you want. I suggest those who have had problems contact the Better Business Bureau.

Cons: Rude - and perhaps illegal activity

Summary: I own a mail and parcel store (think Mail Boxes Etc but independent) and someone just called me from Ntelos wanting information on a boxholder. I was polite as could be and explained that it is illegal to give out info on customers. The person was sarcastic and rude and obviously doesn't care about the law. I certainly wouldn't want to do business with this company.

Cons: I lost my phone and the person who found it used it to download 150.00 dollars worth of stuff. You would think that that after you had been with a company for two years and never used brew to downloaded anything they would know it was not you doing it. I called and turned off my phone 24 hours ater i lost it and they still want me to pay!

Summary: Ntelos sucks and just like every other company nowdays their customer service sucks!!!!!

Cons: Upgrade Policy

Summary: I'm an Ntelos employee and I do agree there are pro's and con's with the company, but you're complaining about coverage in a rural area. The only thing in Blacksburg is a college and it's covered. The tree's and wildlife don't need coverage. Everytime you hear someone complain about coverage, it's in the same darn spots every other company doesn't cover and no body lives there, but the person that's complaining.