Pros: I do like the idea of combining internet, telephone and wireless
Cons: Horrible customer service
Summary: I just recently transferred my cell phone family plan to qwest for the convenience of billing. My daughter less than a month into the plan had her cell phone stolen.
I have been trying to work with Qwest for a replacement camera phone, which was what she had at a reasonable price. They refuse to work with me. I threatened to find a compatable cell phone on ebay, and even went so far as obtaining the ESN number of the phone as suggested by Qwest. But the manager of the wireless department told me they were not able to access anyone's account and could not help me at all. So they would not be able to tell me if any of the those cell phones would work for me.
I even threatened to take my regular phone service and internet elsewhere, but they don't seem to care. Unfortunately I am tied into the cell phone service for the service plan, but I will have to change all of my other accounts.
I am willing to pay a fair price for a replacement camera phone, but they want me to pay $190. Which I do not have and my teenager does not have. So I am completely screwed and they refuse to work with me.
Very unhappy with Qwest and would not recommend them to anyone. I have been a loyal customer for over 20 years.
