Pros: No dropped calls, nighttime minutes that start at 7pm.
Cons: Copious amounts.
Summary: I've had sprint for roughly five years, with no major problems. About a year ago, I got a new phone. And about a month ago, the new phone broke, told me it was searching for service, couldn't make or receive calls. I called customer service, they told me it was the tower, it would fix itself.
I called customer service several more times with equally stupid results. They don't keep track of what they've already tried at all, so they basically do the same stupid things every time you call, and then tell you it must be a problem on their end, call back if it isn't fixed.
Took the phone to the store. They were rude to me, asked why I hadn't brought it in sooner, wanted me to wait in the store for an hour while they looked at it. Said they fixed it. Gave it back. Was back within two days with the same issue.
They replaced the phone (which had been brand-new, when I purchased it), with a refurbished phone. Called customer service when my bill came and told them I wanted the time I couldn't use my phone taken off my bill. They took ~9$ off - not even a quarter of my bill, when I couldn't use my phone for a quarter of a month.
Called back. Told them I couldn't use the internet. Tried the same stupid things. Voice mail box broken. Makes twenty-thirty repeat messages for every message someone leaves. They tell me I need to pay the 50$ insurance deductible for a new phone - say they'll credit my account. They tried to fix my voicemail and ended up just shutting the whole thing off.
New phone arrives. Will not activate. Once it's finally activated, same internet error. Same voicemail problem. Call back. They tell me they'll send me a new, different phone that I'm not sure is even comparable to the phone I had. It has not arrived yet.
I tried to go to the Sprint store in Champaign, Illinois, but since I lived in the St. Louis area before, I apparently had a SPECIAL number, and they were unable to assist me at all. I apparently can't even make a payment at that store.
In total, I've probably spent at least twenty hours on the customer service line, at least ten of those on hold, nothing has been fixed, it's been a month and a half.
Also, any time I've ever tried to adjust anything on my plan, they've auto renewed my contract, which is ridiculous.
I've never had so much trouble with ANYTHING in my entire life. I'm heading to the St. Louis area this weekend, guess I will stop in their store, and if it's not fixed within the hour I arrive, I will be canceling my plan and switching to a different service.
