Pros: mmmmmm, none
Cons: They can't get the bill correct
Summary: We have five phones with Sprint and set up a plan which should run 210.00 per month. Last month the bill was 6000.00 dollars (yes, six thousand) and it took twenty hours on the phone to straighten it out. Logged on today, and the bill is 2100.00 (yes, now two thousand one hundred). Gee, who is in charge here!! The website once again won't take me to my invoices. Last month they charged us for all text messages and charged each line for a disconnect. We have unlimited text and, of course, never did disconnect anything. It took me talking to three people to straighten this out. Crazy. Each, that is every single month, the phone bill is incorrect. Do they know there are computers that keep this stuff all straight? They know they have me in a contract. I think they hope they will just get my money as they keep bugging me about auto pay. Yeah, right. Can you imagine. We have never been late once on any bill! Don't you think they would like to keep us as customers. Someone would get rich if they would start a cell phone company that worked hard to have no errors, good service, and good customer service. Back I go to work this out with Sprint because they have me all tied up with them. Ouch!
