Pros: Mobile to Mobile; Nights start at 7pm
Cons: Being under a contract for 2 years everytime you add a service or upgrade. CUSTOMER SERVICE!
Summary: I have been with Sprint for about 10 years. For the past 2 years I would say the company is going down, down, down. My lastest experience is trying to get a battery for my daughter's phone since Aug 11th. I took the phone to a Sprint store and was told the batteries were out of stock and they would order me one should take about 3-5 business days. Check back within that timeframe to find out the battery was never ordered and they were clueless as to what I was speaking of, stated they would order one. Called back to check on it about a week later and they had me on hold for 40 minutes researching the problem, I just hung up. I called their customer service line, was on hold forever and finally was told if I take it into the store I wouldn't have to pay the $50 deductible. So I call around to several Sprint stores in my area and I find one that say they have the battery, I get there and they say it is the wrong battery and they dont have the one I need in stock, so they order me one, today is 9/6 I still don't have the battery. I ask for the corporate office to file a complaint and was told to go to Sprint.com under feedback. Mind you they are just as clueless as speaking with a customer service rep on the phone. I can't believe they are making it this difficult to get something as simple as a battery. If things continue like this I can see Sprint not being around as long as they would like. Unfortunately I have to put up with this service till 5/08, but will definitely switch companies after that.
