Pros: N/A
Cons: customer service, price, coverage, pretty much everything you need in a provider
Summary: They've been sucking my money for years, and I've been too cheap to cancel my account and pay the fee. The bill is always too high. The service sucks. In mid-town Manhattan (the capital of American commerce) I can't make or receive a call...no signal. But the single worst thing about Sprint is the customer service. Their policy is "screw the customers." You can't get help. They can't do it right. They will change your service, dump your voicemail, cut off your service, not provide coverage, charge too much, and lots of other stuff, and they don't feel badly about it. It seems they re-start my contract every time I call them for info on my plan, so my 2-year agreement has been going on for about 6 years. I NEVER receive a bill in any form, but about every two months they shut my service off because I haven't paid my bill. This, of course, is embarrassing and bad for business. I could do automatic billing...but read a few reviews--you'll see that giving them your credit card number is a horrible idea. Recently I bought a Moto Q online for $300. It was supposed to arrive in 2-3 days, but when a week had passed I called to see where it was. My order had been "closed." Why was mu order cancelled? "Not cancelled," the man corrected me, "closed" (which is the same thing). They never informed me, didn't refund the money, didn't apologize, and had not intention of informing me. They were wating for me to call them, I guess. No one could explan why it happened. I had to keep calling them because I was placed on hold, sometimes for 20-25 minutes. The third girl I asked about the cancellation said "It was a fluke. We honestly don't know why these things happen." I asked for my money back, and they offered to send another phone. I needed it right away ("That's why I ordered it a week ago!"), so I spent 2.5 hours on the phone with 5 different people trying to get a refund. I just wanted a refund. They offered me a credit. No thanks. The gave me a credit anyways and said it would appear on my account in 2-3 months. This person (#4) told me they don't give refunds. Their policy is to give credits, and that's the ONLY way I'd get my money back. I hung up immediately and called back. Person #5 claims that the money will be back on my credit card in 72 hours. Is this an f-ing joke? It's bad service, and it's actually criminal. It's fraudulent and in plain english, it's theft by deceit. I've "lost" hundreds--maybe thousands--of dollars because I didn't have the time or endurance to deal with their customer service people. I used to think my time was worth more than the money, but now I look back and see that I could've save a LOT of money very easily...I have every intention of cancelling my account as soon as I get that refund. Another reviewer on this site said what I've know for a long time and simply havne't acted on it: it's much cheaper in the long run to get rid of Spring immediately.
