Pros: Good coverage at most airports, coverage in the US Virgin Islands
Cons: Awful customer service, can't understand their Indian accents, incompetent and uncaring.
Summary: I was relatively happy with Sprint until recently. I've been with them literally for 10 years, so you would have thought they'd want to keep me as a customer. I guess not!
2 yeas ago I added a second phone to my account which added $10/month to my bill. I needed the second line for business reasons. Once the contract was up last month, I decided I didn't need that second line anymore, so called to cancel.
When I called the rep said sorry that is your "primary number" and you can't cancel it without canceling all lines of service. I told her that didnt make sense -- my other line I have had since the 1990s!!! And this line is the one I ADDED.
Sorry they said, they only way you can cancel that line would be to sign up for a new 2 year contract for your other line.
After talking to several reps and supervisors they would do nothing about it. So, I canceled my entire account. Poof. Yea I had to pay a $150 cancellation fee but that's better than staying with these $%&*@ for another 2 years. Nice they took into account that I have been with them for 10+ years and spent countless thousands$$ with them.
I switched to T-Mobile and so far am extremely happy. Their Customer Service answers in 1-2 minutes insted of 10-30 for Sprint, and the reps are from the USA -- and are friendly! Amazing!
