Pros: Nightime minutes starting at 7pm
Cons: Customer Service, contracts
Summary: I canceled my plan about a year ago because i was deploying overseas. When i came back a year later to start a new plan there was a charge over $300 sitting in my account. Turns out that the representative i talked on the phone with never actually canceled my plan. After following all the rules to cancel the plan guess who the blame was placed on? Luckily, i had a wonderful representative in person at the store who was on the phone with customer service for me dealing with this issue which was finally resolved after an hour on the phone. Although i did have to pay the $250 deposit, I'm still determining whether sprint is who i want to stay with.
Recently i tried to add another line and i was told by a store representative that i needed to call customer service. I called over there and spoke to about 4 different people who told me 4 different things i needed to do (which i barely understood). So i got fed up and asked where exactly i was calling and was told the Philippines. Hmm... reminds me of the days i had a Compaq computer and tried dealing with those representatives. After one more attempt of calling customer service i was told to go to a sprint store. Got to love the run around. Anyone looking to start a sprint plan, i would seriously recommend reading the rest of these reviews. Very helpful.
