Pros: they have the Centro which I like
Cons: Everything else about Sprint and it's foreign customer service
Summary: I am only with Sprint because my hubbys company is with them and I can get free mobile to mobile. I am working on getting that changed. For the first couple of yrs they were no worse than Cingular who I had to leave when hubby switched companies. Once they merged with Nextel it went to crap. My service area seems to have changed, I drop calls while sitting on my front porch and not moving. i can't even use my phone on the Sprint Campus headquarters here in Kansas City. I smiled as they asked why my phone kept beeping and informed them that I couldn't even get reliable service on their sacred ground.
I called customer service for almost a yr and found out they WOULDN'T transfer me to the people who could fix my problem (treo service) and the people in the stores kept telling me to call sprint cause they couldn't fix it either. Problem was solved after THREE phone replacements within a month. 3 phones didn't work? Really?
After calling a number of times to countries where I can barely understand their reps ( thanks alot for sending me to pakistan....thanks alot.), repeated requests to talk to a supervisor, more apologies ( i told them to stop wasting my time apologizing and transfer me since they really weren't sorry and I was getting angry) and MANY attemts to acess my account online and thru the automated service I find that they have put my account on temp hold for a reason that I have nothing to do with. My bill isn't due for a few more days yet they say it has to be paid before I can use it. They cut off any ability to access your acount thru any other measure other than their crappy customer service line. How can I pay if I can't even get to it. And it wasn't even my fault. But they don't care cause your phone is off and they have you by the cajones and they want your money and if you don't pay they will charge you more, cut off your ability to fix your service and stick you with an erroneous disconnect fee since they renewed your contract without your permission. Not my fault your crappy phone wouldn't work.
STAY AWAY FROM SPRINT!! They are the devil.
