Pros: Decent service, few dropped calls.
Cons: Poor customer service, conflicting information from employees/managers, virtually impossible to get to speak with an actual person on the customer service line.
Summary: After realizing I had been paying an unauthorized charge for six months, which was noted on the bottom of page 6 of my 10 page bill, I attempted to get through to customer service to have the charges taken off. Long story short, after 4 WEEKS of documented attempts to straighten out the whole mess (attempts consisted of phone calls with "hold times" of over 40 minutes with no answer, emails, etc.) I was finally able to get a refund, only after writing numerous letters and emails to the corporate offices. Never again will I use Sprint and am counting the days until my contract expires!
