Pros: ?? Are there any??
Cons: Poor customer service
Summary: I called in to make a late payment and to let them know that I would have bill caught up by April 1st. I was told comments could not be placed in the systems and that I had to call back again- after 25 minutes on phone and several 'wrong' people to talk to concerning bill- to give them info AFTER my next bill was late in two weeks to avoid late fees and etc. What a waste of my time to have to call again to tell them same thing I was saying then! I was told that had I discussed this prior to payment I could have been helped within same conversation, but now my phone bill was current and could no longer be assisted!! Transferred to supervisor who claimed he had no boss above him and he was going to hang up on me and that is just the way it was going to be.
