Pros: ?
Cons: customer service is terrible!!!!!!!!
Summary: We have had service with sprint for the last 7 years and they were fine to start with but in just the last couple of years the customer service has gotten terrible. The most recent problem we have had is when one of our phones buttons quit working. We don't live very close to the store that does repairs (not all of them do repairs) so we switched the number to an older phone we had which doesn't work very well( drops calls, won't hold a charge well etc )so we could continue to use the line. I took the broken one in when I had time and they told me that they wouldnt fix it b/c it didn't have and active number on it anymore. I explained we paid for insurence on that phone and we needed a working phone on that line b/c it was used for a business line. The phone couldn't be reactived with the number b/c the buttons didn't work so they pretty much told us we were out of luck and could just buy another phone and sign another contract. NEVER! why pay to insure a phone if they will find any excuse not to fix it. This is just one of the many recent problems we have had. Do yourself a favor and don't mess with sprint!!!! oh and They never have the cool new phones either it was like 3 years after the razr phone that everyone wanted came out that they finally got it and by then it sucked compared to everything else.
