Pros: Right now I cannot think of any.
Cons: Poor website, poor (cannot understand most of the time) customer service, phones kind of suck...
Summary: First of all, I was with Nextel for about four years and just recently switched over to Sprint. My husband and I wanted to check on new phones because he was out of contract, ready to cancel, but decided to try out a hybrid phone for free for a month , because they wanted to keep his service, and I purchased one as well. They sent us phones that did not work in our area! You think they would have a program that shows phones that work in the area they are dealing with when working in sales. So, somehow, my husband's contract was renewed for trying out a new phone so we had to wait until they received the phones back and credited them to our account until he could get another phone. That was nearly two months ago which they say it takes about two billing cycles to get credit. It was not even our fault that we were sent the wrong phones! I realize they need to make sure that we did not keep the phones but we deserve a little slack. Keep in mind, while communicating with the representatives from Nextel/Sprint while all this was going on, sometimes I could not understand what they were saying and other times I got transferred over and over again to the wrong departments. I went ahead and bought another phone thinking things would improve, which Sprint nicely talked me into getting another line, my fault, but I was still getting charged for my other phone, so the smart thing to do was cancel that line. However, even though Nextel and Sprint have merged, although not completed, I still got charged the early termination fee. As far as their website goes, I just tried the other day to register my husband's phone so that we could pay our bill online, but kept getting rerouted to Sprint's main page. That is not the first time I have had issues with the website either.
