Sprint PCS User Reviews

Cons: You think you have solved a problem only to find out the next month and the next month and the next month it is still a problem and they are not willing to fix it. They just say we are sorry but...... I have heard there is a company that will get you out of the 175 dollar per phone. I am thinking about using them.

Summary: I have been with them since 1998. I have 7 phones, and you would think that as much money as I spend I would be treated like royalty. Not so. You are treated like it is a privilege to be a Sprint customer and if you don't like the way we do things there is nothing you can do about it unless of course you would like to pay $150. or $175 per phone to get out of your contract. Costs are always more. A million dropped callls in the last couple of months. Every time you get a new phone they add charges. They even charged me on my 86 year old father's added line a charge for 15.00 for internet and text messaging. Like he would use either one, and there was no adjustment for it at all! They did take out 1 late fee because they were suppose to take it directly out of my acct, and didn't. If you get a discount through your employer, they tell you the date and there is no switching it, even if you only get paid once a month. I would say there isn't a customer service. It is a Sprint service that tells you they are sorry, but there is nothing they can do about it. You are expected to accept this and continue to hassle with them. I am even afraid to talk to them because the problem isn't fixed; it just gets worse. I even tell them, "Don't switch anything on my plan. And surprise I get my bill and there are more problems. Right now I think my problem has been fixed. A lady finally went through the records and found out I was telling the truth. She said she sent it up to her supervisor and the problem would be fixed. I had paid a bill in full only to have my service turned off and asked to pay $577. more. I exploded. My service was turned back on, and they said it was fixed. I wish I could say I thought it was, but I haven't received my next bill yet. I really think this is unacceptable for any customer to be treated like they treat you. The last lady was polite.

Cons: you get charged for everything.

Summary: I got charged for roaming, i got charged for text messaging even though i didn't accept them. I never have any problems with service, but when people send me text or pictures, half the time i actually get it.

Cons: made up charges appear every single month. cust serv. if you can call it service. is no good.

Summary: not something that i would reccomend at all. even if you get it free. it is just to much of a hassle.

Cons: Phone selection

Summary: I'm the kind that wants better service than fancy phones. Plans are affordable (admit it, Cingular's Rollover is a rip-off)

Cons: No signal almost anywhere, expensive, limited blue tooth, online always broke down

Summary: I liked my service when I first got it because we had push to talk and it seemed to work in most places, but then we moved down here. The is no signal anywhere and our bill has almost doubled because of taxes and all. I have trouble getting online to check my information and pay my bill all the time because the online site is always "under construction". It's aggrivating. I don't think others should go with sprint pcs. If I were you I would find a company that actually has some coverage.

Cons: Takes a long time to even get a discount from them. 1 year for $75 off any phone and 2 years for $150 off any phone... if you don't have insurance and anything goes wrong with your phone, they will charge you for it. Repairing is like almost same price as the cheapest phone they have, too expensive

Summary: I might switch to a different company

Cons: Phone discounts

Summary: Takes a long time to even get a discount from them. 1 year for $75 off any phone and 2 years for $150 off any phone...I might switch to a different company

Cons: Some dropped calls

Summary: I have been satisfied overall but I feel Sprint could do better by putting up more towers so you do not get the dropped calls. A stronger signal would also be appreciated so you can hear better.

Cons: Won't work in the country -it is to far away from a major city, of in Hy-vee

Summary: Overall I am very happy with the service I have with Sprint. Only problem I have is when we go to fulton county and I have no service spend the whole time looking for service, wont even raom.

Cons: No roll over minutes, poor reception

Summary: I was warned about the poor service, but the dealer insisted that my reception would be fine. Well I have to say he was wrong. I'm not sure if it is my phones or Sprints network?