Sprint PCS User Reviews

Pros: early night calling, free weekends

Cons: dropped calls, long customer service waiting

Summary: Not that bad of a company, I've been a customer for about two years. The main problem I had was my phone, but Sprint did not make it very well.

Pros: None

Cons: Outrageous bills,poor customer service

Summary: I have been a customer for 8 years. I am very disatisfied and will have to pay a small fortune to get out of the contract. I have 3 phones on the family plan.

Pros: ?

Cons: customer service is terrible!!!!!!!!

Summary: We have had service with sprint for the last 7 years and they were fine to start with but in just the last couple of years the customer service has gotten terrible. The most recent problem we have had is when one of our phones buttons quit working. We don't live very close to the store that does repairs (not all of them do repairs) so we switched the number to an older phone we had which doesn't work very well( drops calls, won't hold a charge well etc )so we could continue to use the line. I took the broken one in when I had time and they told me that they wouldnt fix it b/c it didn't have and active number on it anymore. I explained we paid for insurence on that phone and we needed a working phone on that line b/c it was used for a business line. The phone couldn't be reactived with the number b/c the buttons didn't work so they pretty much told us we were out of luck and could just buy another phone and sign another contract. NEVER! why pay to insure a phone if they will find any excuse not to fix it. This is just one of the many recent problems we have had. Do yourself a favor and don't mess with sprint!!!! oh and They never have the cool new phones either it was like 3 years after the razr phone that everyone wanted came out that they finally got it and by then it sucked compared to everything else.

Pros: Phones, service, call quality, plans

Cons: None

Summary: I have never had a problem with Sprint, they have the best phones (Sanyo), great plans to choose from, and excellent reception wherever I go. I have had Sprint for over 8 years and have no plans on ever switching service.

People who complain about Sprint are the ones who constantly switch providers and dislike them all. My answer is to move out of the sticks and quit your complaining.

Pros: none

Cons: everything

Summary: We updated our phones x4 and got the "new & better" ones that were suppose to get better reception. Since this we have had numerous calls dropped, no service, and lots of roaming charges added to our bill, this didn't happen with the old phone. When I called and complained about it they said I must contact service, when I questioned charges on roaming, they told me I had 10 seconds to cancel the call or be charged. "TEN SECONDS".

Pros: ?? Are there any??

Cons: Poor customer service

Summary: I called in to make a late payment and to let them know that I would have bill caught up by April 1st. I was told comments could not be placed in the systems and that I had to call back again- after 25 minutes on phone and several 'wrong' people to talk to concerning bill- to give them info AFTER my next bill was late in two weeks to avoid late fees and etc. What a waste of my time to have to call again to tell them same thing I was saying then! I was told that had I discussed this prior to payment I could have been helped within same conversation, but now my phone bill was current and could no longer be assisted!! Transferred to supervisor who claimed he had no boss above him and he was going to hang up on me and that is just the way it was going to be.

Pros: Has been the lowest cost provider for some time now.

Cons: Web site consistently not working properly when I need it. Promises broken by sales people in stores. Letters to corporate not answered. "Live" support ranges from fair to poor.

Summary: From the first service order Sprint people got our service request wrong and then were 'unable' to fix problems. Initially we requested a 300 minute plan for two additiona lines but were set up with two 3000 minute plans. Supervisore couldn't even fix that problem. Cost of replacement phones inconsistent and prices given to us by local Sprint sales people were wrong. Corporate failed to respond to letter of complaint and store manager was useless. As soon as our current contract is up it's bye bye Sprint and that's after putting up with their stories and poor service for over 7 years

Cons: Spurious service.... Price Gouging..... Poor customer service..... Worst service provider in America.... Cricket offers $50 for unlimited minutes and internet

Summary: Go for any of the GSM providers if you want savings on price

Cons: I have been with sprint for over 8 years. I made the mistake last year of adding a couple of phone lines, bought a Palm Treo. Since that time my bills have been horrendous...with all types of promises to fix faulty bills..to no avai. I finally got them to fix a 900.00 bill they sent me...only to have them tell me this month that I have a past due amount...they are thieves! Someone is getting rich off the backs of those of us who work for a living. I will never, ever come back to Sprint!

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Summary: Unfortunately I have to pay them $600.00 to get out of my contract. I'll pay it to get rid of them!

If you're going to buy from sprint...pay attention to the tiny lines in the contract. They are such a rip off company.

Pros: Cannot find any redeeming value about Sprint.

Cons: Awful customer service, overbilling, no accountability, they simply don't care!

Summary: I dropped Verizon 3 years ago thinking it couldn't get any worse, well the worst yet is SPRINT. On January 10,2008 I called them because my phone bill was coming out to more than what I had signed up for after changing my plan in October 2007; I was promised a call within two weeks, it never happened. I called after 3 weeks had passed, i was again promised a call back the following day; again didn't happen. On Sunday February 23, 2008 I finally got a hold of someone, after being transfered 3 times, who I though would help. Her name is Candace and her Sprint employee number is 697044. She confirmed I had been overcharged and would deduct $239 from my account and collected $129 payment; she promised the following: 1)she would get my account squared withing less than four hours 2)would send me an e-mail confirming all the above, NOTHING HAPPENED!! These people get away with lying to customers and nothing happens!! Yesterday 2/29/08 my phone was put out of service and another incompetent idiot from Sprint, a supervisor, told me that there was NO WAY HE COULD CONFIRM or find that other employee who made all these promises, INCREDIBLE, NO ACCOUNTABILITY!! I had a name and an employee number and he wouldn't even attempt to investigate!! I asked to speak to his boss; this lower management dude had the gall to tell me that he was the end of the line, This is the same guy who told me there was no way to find operator Candace 697044! Save your money and agravation,