Sprint PCS User Reviews

Cons: I have to call customer service every month because my billing is wrong

Summary: From the first day I signed up with Sprint I have had nothing but problems. Every month I had to call customer service because my billing was always wrong. On my daughters cell phone I had all incoming and outgoing texts blocked, but it took like 4 months before the block went into effect. As soon as my contract is up, I am dusting Sprint!!!

Cons: Customer Service is only interested in sprint not the customer.

Summary: After Christmas I tried to upgrade my phone. I selected the wrong phone online and had to charge 218.00 on a credit card on Friday 12/28/07. could not get through to C. S. until Monday 12/31/07, when they told me that the phone was already shipped. It did not arrive be cause they did not put the full address on the shipping label. On 1/2/08 I called about the phone and they said it had been returned and I told them to cancel the order. They said OK then shipped the phone to me anyway. On 1/4/08 it arrived and I refused it. On 1/9/08 I called back to verified that they had received it back, but would not credit my credit card till next month. I ask to talk to a C. S. supervisor and he told me that he would take care if it and have the right phone shipped to me right away at the web page price of $49.99 + tax. The phone arrived on 1/11/08 and I cannot activate it because I am $100.99 over my $250.00 spending limit. After spending three hours on the phone with sprint about this I got nothing but "we're sorry about the mess up" and being forwarded to departments that are closed for the weekend.

Cons: I have a cell phone with Sprint/Nextel

Summary: Against better judgment, signed a new contract last year to get a family plan. I had recently purchased a camera phone only to find out that it would not be compatible now that sprint merged with nextel. I would have gone with another carrier, but my husband's work carries them as well. Needless to say, I had to purchase hybrid phones which are not as good and the promise of better reception has been questionable at best.

As far as service, how about finding out that you are being charged $70 dollars because you were using the internet and did not know about the kilobyte charge instead of the flat charge you were supposed to get. Then, after paying for and fixing that issue, how about going to use the family finder feature after having the phone for a few months only to find out that I cannot sign up for it for another 2 weeks? When asked if I will be charged for using it... "Yes" of course, even though I can't use it? Are you joking? Apparently not.

So ready to get a new plan.

Cons: Awful customer service, incompentent, uncaring, makes me question our entire capitalistic system.

Summary: Thanks goodness I'm coming up on my contract expiration (unless, of course, they extended the contract without telling me, like they have to others). Each month is a new surprise, are they going to overcharge me twenty bucks or five hundred? Unfortunately, it's normally closer to the latter. If you sign up with Sprint, plan on spending twenty hours a month on the phone with a foreign customer care rep who doesn't know anything, can't fix anything and doesn't really care.
I work for an organization that has approx. 100 cell lines, split up between three carriers (long story as to why) (US Cellular, Alltel, Sprint). I spend five times as much time on Sprint errors versus the others (and Alltel really isn't that good). The best part of this is at the first of each month, I spend ten hours at work taking care of the errors on that account, then spend twenty more in the evenings fixing my personal line.
Awful, truly awful service.

Cons: Absymal customer service-Poor web site design-Innumerable billing problems

Summary: Thank you, Sprint! Thank you for finally proving to be so completely inept at the practice of business that I am left no alternative other than to discontinue my service with you. I sincerely tried to be a good customer to you. I tried to stick by you in sickness and in health, etc.etc.etc. I told all of my friends that this was just "a phase" you were going through. You would have none of it. You wore down my misplaced sense of loyalty with a steadfast campaign of incompetence rivaled only by the last 6 years of US foreign policy. Now, however, the relief generated by the fact that I will no longer have to deal with "Tim", "Eric", or "Tammy" (Honestly, who do you think you're fooling?) in Sholapur, India is proving to be boundless. To say nothing of your anti-intuitive website, what really did it for me was your crackerjack security. That my exwife could access my account and cancel my plan with no pin, answer to a security question, OR even administrative rights to the account while I am held hostage by some mysterious number or answer to a question raised five years ago (my hobbies do change from time to time) is beyond my ability to reason. You win! Merry Christmas!

Cons: Everything else about Sprint and it's foreign customer service

Summary: I am only with Sprint because my hubbys company is with them and I can get free mobile to mobile. I am working on getting that changed. For the first couple of yrs they were no worse than Cingular who I had to leave when hubby switched companies. Once they merged with Nextel it went to crap. My service area seems to have changed, I drop calls while sitting on my front porch and not moving. i can't even use my phone on the Sprint Campus headquarters here in Kansas City. I smiled as they asked why my phone kept beeping and informed them that I couldn't even get reliable service on their sacred ground.
I called customer service for almost a yr and found out they WOULDN'T transfer me to the people who could fix my problem (treo service) and the people in the stores kept telling me to call sprint cause they couldn't fix it either. Problem was solved after THREE phone replacements within a month. 3 phones didn't work? Really?

After calling a number of times to countries where I can barely understand their reps ( thanks alot for sending me to pakistan....thanks alot.), repeated requests to talk to a supervisor, more apologies ( i told them to stop wasting my time apologizing and transfer me since they really weren't sorry and I was getting angry) and MANY attemts to acess my account online and thru the automated service I find that they have put my account on temp hold for a reason that I have nothing to do with. My bill isn't due for a few more days yet they say it has to be paid before I can use it. They cut off any ability to access your acount thru any other measure other than their crappy customer service line. How can I pay if I can't even get to it. And it wasn't even my fault. But they don't care cause your phone is off and they have you by the cajones and they want your money and if you don't pay they will charge you more, cut off your ability to fix your service and stick you with an erroneous disconnect fee since they renewed your contract without your permission. Not my fault your crappy phone wouldn't work.
STAY AWAY FROM SPRINT!! They are the devil.

Cons: They have never given us our rebate!

Summary: We signed up with Nextel then they swtiched to Sprint, We could never get our rebate. They dropped our calls. Can not get service in our own house! Customer service is the worst we have ever experienced! They try and get you to switch plans, so you have to extend you contract!

Cons: Bad customer service

Summary: Sprint admits they owe me $$$, but keep lying about sending it. They can’t prove they’ve sent me a refund, but keep telling me, the FCC, BBB & DATCP, that it was sent. I’ve gotten my bills their letters and junk here at my home address, just can’t get the money they owe me. They’ve been lying to me for 7 months now, all I want is my money back. If I owed them money believe me they would be hounding me. I’m not giving up. I hope someone starts a class action lawsuit against Sprint. I’ll be the first to sign up. Everyone I know that has Sprint is feeling ripped off too. I hope that word of mouth shut the whole bunch of liars down.

Cons: Can't think of any at this time.

Summary: Once the initial sign-up agreement was taken care of, meaning once the billing got straighened out in the beginning of my contract, I have had no problems what-so-ever. I use my cell for mostly when I travel and emergencies so I don't give my number to everyone, just those that I feel need to have it. So far, after almost two years, I have no complaints.

Cons: Sprint side is terrible

Summary: I am a dealer with Sprint/Nextel, I have no issue with Nextel, I can get done whatever needs to be done. Sprint on the other hand is terrible. the customer service is not helpful friendly nor can they explain anything to you. The worst part is. with being a dealer, it is STILL terrible. Customers bills getting messed up, and desposits and payments applied to the wrong accounts. There is no reason that the company is failing in all of the major cities. What to do? Cancel, well, it is just not that easy. To all who do switch beware.