Sprint PCS User Reviews

Pros: Mobile to Mobile; Nights start at 7pm

Cons: Being under a contract for 2 years everytime you add a service or upgrade. CUSTOMER SERVICE!

Summary: I have been with Sprint for about 10 years. For the past 2 years I would say the company is going down, down, down. My lastest experience is trying to get a battery for my daughter's phone since Aug 11th. I took the phone to a Sprint store and was told the batteries were out of stock and they would order me one should take about 3-5 business days. Check back within that timeframe to find out the battery was never ordered and they were clueless as to what I was speaking of, stated they would order one. Called back to check on it about a week later and they had me on hold for 40 minutes researching the problem, I just hung up. I called their customer service line, was on hold forever and finally was told if I take it into the store I wouldn't have to pay the $50 deductible. So I call around to several Sprint stores in my area and I find one that say they have the battery, I get there and they say it is the wrong battery and they dont have the one I need in stock, so they order me one, today is 9/6 I still don't have the battery. I ask for the corporate office to file a complaint and was told to go to Sprint.com under feedback. Mind you they are just as clueless as speaking with a customer service rep on the phone. I can't believe they are making it this difficult to get something as simple as a battery. If things continue like this I can see Sprint not being around as long as they would like. Unfortunately I have to put up with this service till 5/08, but will definitely switch companies after that.

Pros: mmmmmm, none

Cons: They can't get the bill correct

Summary: We have five phones with Sprint and set up a plan which should run 210.00 per month. Last month the bill was 6000.00 dollars (yes, six thousand) and it took twenty hours on the phone to straighten it out. Logged on today, and the bill is 2100.00 (yes, now two thousand one hundred). Gee, who is in charge here!! The website once again won't take me to my invoices. Last month they charged us for all text messages and charged each line for a disconnect. We have unlimited text and, of course, never did disconnect anything. It took me talking to three people to straighten this out. Crazy. Each, that is every single month, the phone bill is incorrect. Do they know there are computers that keep this stuff all straight? They know they have me in a contract. I think they hope they will just get my money as they keep bugging me about auto pay. Yeah, right. Can you imagine. We have never been late once on any bill! Don't you think they would like to keep us as customers. Someone would get rich if they would start a cell phone company that worked hard to have no errors, good service, and good customer service. Back I go to work this out with Sprint because they have me all tied up with them. Ouch!

Pros: No dropped calls, nighttime minutes that start at 7pm.

Cons: Copious amounts.

Summary: I've had sprint for roughly five years, with no major problems. About a year ago, I got a new phone. And about a month ago, the new phone broke, told me it was searching for service, couldn't make or receive calls. I called customer service, they told me it was the tower, it would fix itself.

I called customer service several more times with equally stupid results. They don't keep track of what they've already tried at all, so they basically do the same stupid things every time you call, and then tell you it must be a problem on their end, call back if it isn't fixed.

Took the phone to the store. They were rude to me, asked why I hadn't brought it in sooner, wanted me to wait in the store for an hour while they looked at it. Said they fixed it. Gave it back. Was back within two days with the same issue.

They replaced the phone (which had been brand-new, when I purchased it), with a refurbished phone. Called customer service when my bill came and told them I wanted the time I couldn't use my phone taken off my bill. They took ~9$ off - not even a quarter of my bill, when I couldn't use my phone for a quarter of a month.

Called back. Told them I couldn't use the internet. Tried the same stupid things. Voice mail box broken. Makes twenty-thirty repeat messages for every message someone leaves. They tell me I need to pay the 50$ insurance deductible for a new phone - say they'll credit my account. They tried to fix my voicemail and ended up just shutting the whole thing off.

New phone arrives. Will not activate. Once it's finally activated, same internet error. Same voicemail problem. Call back. They tell me they'll send me a new, different phone that I'm not sure is even comparable to the phone I had. It has not arrived yet.

I tried to go to the Sprint store in Champaign, Illinois, but since I lived in the St. Louis area before, I apparently had a SPECIAL number, and they were unable to assist me at all. I apparently can't even make a payment at that store.

In total, I've probably spent at least twenty hours on the customer service line, at least ten of those on hold, nothing has been fixed, it's been a month and a half.

Also, any time I've ever tried to adjust anything on my plan, they've auto renewed my contract, which is ridiculous.

I've never had so much trouble with ANYTHING in my entire life. I'm heading to the St. Louis area this weekend, guess I will stop in their store, and if it's not fixed within the hour I arrive, I will be canceling my plan and switching to a different service.

Cons: the service was ok, but the customer service and billing was horrible!! this was not just about being transferred or being rude, they were also not very knowledgeable and tried to make it look like you were the problem.

Summary: the worst thing about sprint is the billing. the bills were ALWAYS wrong. they would say there is no charge and they would charge. the bill was always FULL of mistakes!

Pros: Phone service is good.

Cons: Customer Service is horrendous

Summary: C.S. is very friendly. You ask them to take care of an issue and they never get it right. Spent way too many hours on the phone with them that is why I can't wait to get rid of Sprint.

Pros: Good pricing

Cons: Poor customer service, constant mistakes on bills...always in Sprint's favor, dropped calls.

Summary: I worked for Sprint for 7 years. Despite employee discount, service was not worth it. Constant mistakes on bills - charges for services not used or free, and then corrections not made on next bill as promised. Poor customer service at Sprint stores and over the telephone. Multiple dropped calls.

Summary: I was very exited to upgrade my phone for free with Sprint PCS, the only requirement was to renew my contract for 2 years. I do not have any issue with that.

A few days later after I place my order I receive a call from Sprint Rep to notify me the phone I ordered was no longer in stock, then I told the rep to cancel my order.

I called back and spoke to a Customer Service rep and I ask if my contract expiration date is the same I had before I place the order, rep told me it has been renew for 2 more years I nothing they can do about.

Pros: Waiting an hour on the help line

Cons: Waiting two hours on the help line

Summary: We got promised a killa deal in November to renew our agreement. Free insurance, free international long distance, free phones. None it has been true. They have tried to charge us for everything, never getting a bill right since. Combined with my wifes company discount that never gets put on it is a total shambles. Yesterday I got a letter saying the free insurance was to be terminated because of our national price plan didnt cover the discount. So now we are looking for another provider who may look after us properly. Is it hard to get a bill right?
Also on another note too many dropped calls, poor signal strength and even worse customer care.

Pros: Right now I cannot think of any.

Cons: Poor website, poor (cannot understand most of the time) customer service, phones kind of suck...

Summary: First of all, I was with Nextel for about four years and just recently switched over to Sprint. My husband and I wanted to check on new phones because he was out of contract, ready to cancel, but decided to try out a hybrid phone for free for a month , because they wanted to keep his service, and I purchased one as well. They sent us phones that did not work in our area! You think they would have a program that shows phones that work in the area they are dealing with when working in sales. So, somehow, my husband's contract was renewed for trying out a new phone so we had to wait until they received the phones back and credited them to our account until he could get another phone. That was nearly two months ago which they say it takes about two billing cycles to get credit. It was not even our fault that we were sent the wrong phones! I realize they need to make sure that we did not keep the phones but we deserve a little slack. Keep in mind, while communicating with the representatives from Nextel/Sprint while all this was going on, sometimes I could not understand what they were saying and other times I got transferred over and over again to the wrong departments. I went ahead and bought another phone thinking things would improve, which Sprint nicely talked me into getting another line, my fault, but I was still getting charged for my other phone, so the smart thing to do was cancel that line. However, even though Nextel and Sprint have merged, although not completed, I still got charged the early termination fee. As far as their website goes, I just tried the other day to register my husband's phone so that we could pay our bill online, but kept getting rerouted to Sprint's main page. That is not the first time I have had issues with the website either.

Pros: Fast internet, Live Tv more channels than VW, $.99 downloads, Larger digital caverage than VW, Analog roaming was clear as a whistle, unlimited text only 10 p/month, unlimited data is really unlimited vs. VW so called "unlimited data", that limited me to only 5gb worth of downloads per month. Cheaper service than the rest, (2000 more Mins free because of nights at 7 when compared to VW and TM.) Never loose signal and have had the 8200, and 8400, about to buy Katana DLX and travel from Wichita Fa

Cons: The only Cons that I have is that their High Speed Rev A is not here in Wichita falls yet, but is coming in September. The wait on CS is also horrible, but I've only called them once.

Summary: I highly suggest Sprint. If you asked me three years ago I would have said choose someone else, but now that they have improved the CS and coverage; and the prices dropped this wins my recommendation.