SunCom User Reviews

Cons: May service has never been as good as when I was with AT&T before I got dumped over to SUNCOM, but it was ok in the begining. However, over the 4 years that I have been with them it has gotten so bad that I can NEVER count on being able to make a call!!!!!!!!! I mean NEVER. I cannot understand what happened, but as I have read the reviews it seems that the same thing has happend to most of the other reviewers.

Summary: My best advice after four years is STAY AWAY!

Cons: Insurance can only be bought for a short period of time. Poor reception in one area.

Summary: SunCom is a pretty fair company. Yes, you can only buy insurance for a short period of time. They tell you that right up front. Second, my husband and I did not have to renew a plan once our 2 yr. deal ended. The company has been very gracious and helpful.

Cons: Crappy phones.

Summary: I have had suncom for about 2 years now. maybe 3. and i haven't had a problem with it. the only thing i don't like about them is that their phones aren't very fancy. even though that doesn't really matter. but i want a phone with a full keyboard for texting. and they don't have nice cheap ones for that. i think they should get sidekicks like tmobile. other then that the service is great.

Cons: Apparently they don't "get it" anymore. They let their towers die out and replaced good signals with "no signals." Dropped calls are now routine since they let many of their tower leases expire. I owned the first cell phone in this end of the state and this is the worst service and signal there has ever been here.

Summary: For a few years SunCom was a dream with their 'truth in wireless billing" and the "unplan." Now they add on fake charges, extra charges, charge $40 for an extra line that they said would be $20, have lousy signal, always end up roaming outside my county; that is recent too. It's time for them to turn off the light. I'm switching to Verizon after 6 years with SunCom and they don't care. Good riddance, SunCom!!

Cons: This doesn't qualify as a cellular phone network.

Summary: I live in Chapel Hill, NC and I've used Suncom for 2 years. My contract expires in May and I will be switching to another company.
SunCom has the best rates in town, no doubt because they have the worst -service- in town. I rarely have more than 3 bars of signal, which to SunCom is the minimum amount of signal required to even place a phone call. Anything less and you will receive a call failed message. Once you are actually lucky enough to make the call, you had better stay exactly where you are and talk as fast as possible, otherwise your signal may drop to (gasp) 2 bars, at which point you will still be able to hear the person on the other end speaking clearly, however they can no longer hear a word you say. Then of course, you receive a call failed message.
Driving on the Interstate is the most fun. You get to watch your signal yo-yo between full signal, and none what-so-ever. It will do this every 10-20 seconds.
Did I also mention that I have the blackberry internet service plan? I should mention I have a national coverage plan, and somehow get charged for -roaming- internet every month. For those of you who do not use blackberries: Once you activate BB internet, it is -always- connected until you cancel the service. I have yet to figure out how I am being charged roaming internet (on a national service plan) when I have no option to turn the internet on/off at will.

All I can say about SunCom is this: If you are tempted by their dirt cheap rates, please remember than you will still be paying far too much for what you get. I am honestly surprised that they are even allowed to sign people into a 2 year contract when they utterly fail in providing cellular service.

Cons: limited phones

Summary: I have had Suncom for over three years with GREAT service. I always read these horrible reviews, but can't relate. I never have problems with customer service or my bill which is a huge plus coming from another big name carrier! I had the Hiptop 1, 2 and now 3 with Suncom. My husband has the 3 as well and my daughter has the Sony Walkman. For all three lines with unlimited minutes night and day, unlimited data plans for both Hiptops that includes, unlimited email, web ( fully integrated btw) MMS and unlimited Text I pay $170 a month! I took a trip to California and spent the entire time on T-mobiles tower, never was charged roaming. I love my service so much, Our phones have replaced the house phone, saving me an extra $50 a month. I'm not discrediting other negative reviews, but for me, the price and plans are amazing, will never switch! my only complaint is the small variety of smartphones!

Cons: Bad service, bad customer service, unqualify technician

Summary: I have suncom for 1 1/2 years now and I always get bad service or no service at any time, any place. I contacted customer service, they passed me to tech. The tech wanted to see my phone and found nothing wrong. But I continous to have bad or no service. I have direct withdraw payment from my account so there is no payment involved. I applied another company for my wife and she always has good reception. There are many times, I sat besides my wife and her phone showed good reception and my showed no service available. When my contract over by next three months (2008), I will cancel Suncom service and switch to another company.

Cons: the worst cust service and deceitful misleading ads

Summary: I've been w suncom for 3 yrs. Paid for insurance that they claimed they no longer have but it was only to cover me for 1yr although my contract was for two yrs. I thought after the 2yrs was up, I would be month to month. But noooo, it reactivates automatically if you have to replace one of their raggedy phones. I have 3 lines now and they told me that there's no way that i can add the insurance. the only time is up to 15 days after purchase. I was told to go on ebay or craigslist to get a replacement phone. Wouldn't u guess everybody is looking for a replacement suncom phone. I'm going to report them to the Better Business Bureau. I would never ever recommend Suncom not even to my worst enemy.

Cons: Reception, continous dropped calls, roaming in parts of downtown Charleston. Can't get your phone serviced if it breaks, SUNCOM leaves that up to you to take care. The worst Customer Service with little education and coporate training. Their Supervisors could also use some training on how to talk to people who keep them employeed

Summary: Been a member of SUNCOM for 11 years. Just recently cancelled my service b/c I couldn't handle the constant dropped calls, poor reception, and poor customer service. I changed my plan 3 months ago and knew I was under a new contract b/c of the rate plan change. However, they never told me that the termination fee was $200 per line. According to their "Information we want you to know" at the bottom of each plan, it stated, and I was told by the CS rep, that it would be $200. No where did I see or was told that it was "per line". Even after all the evidence, the Supervisor on the phone got rude and told me there wasn't anything to talk about and "that the information at the bottom of the webpage was purely for advertisement purposes". WHAT??? Typical SUNCOM.....false advertisement. Good Ridance! The best thing that could have happened was for T-Mobile to buy them. Of course, T-Mobile has no idea what a bunch of half-whit, rude Customer Service reps and outdated cell towers they just acquired. Hopefully, they will clean house once the deal is done. of course, don't expect any improvements to the service for some time. So buyer beware....do your home work and no matter what stay away from SUNCOM. Remember most of all, you get what you pay for and their cheap plans are appealing but the aggrevation that follows is simply not worth the $$ saved. The last 4 years, I have seen a company that went from at least on the outside appearing to care for it's customers to a company that can't even give you straight forward information. Then the customer is left picking up the pieces. Paying the money to get out the contract couldn't have been better.

Cons: everything from customer service to dropped calls!

Summary: I have only been with Suncom for a month or 2 now. I have 3 accounts, one for me and one for each of my daughters. Cell phone lovers beware, if make any changes to your service plan or phone...you have just started a new 2 year contract & please put insurance on your phone because if you don't, if anything happens to your phone you are screwed. I had my phone stolen about a week after I got it & it was too bad because I had to pay out of pocket for another phone ($179) plus shipping fees of $15. Then on top of all this...they sent me a phone with the sims cards not activated! I was told by the 1st rep I would have to take the phone to a suncom store and get it activated. This was some bull crap! I hung up one the idiot, called back and got another rep who activated the card over the phone. Calls are dropped frequently, customer service reps are very inpatient and rude & worst of all...I'm stuck with them as I have 3 accounts under my name. I can't wait to see if my long distance is any good when I go out of state in a few months. If it isn't....I will tell them to shoove it! and I will go back to Virgin Mobile. Point blank....SUNCOM SUCKS! STAY AWAY!