Pros: stylish phones
Cons: everything from customer service to dropped calls!
Summary: I have only been with Suncom for a month or 2 now. I have 3 accounts, one for me and one for each of my daughters. Cell phone lovers beware, if make any changes to your service plan or phone...you have just started a new 2 year contract & please put insurance on your phone because if you don't, if anything happens to your phone you are screwed. I had my phone stolen about a week after I got it & it was too bad because I had to pay out of pocket for another phone ($179) plus shipping fees of $15. Then on top of all this...they sent me a phone with the sims cards not activated! I was told by the 1st rep I would have to take the phone to a suncom store and get it activated. This was some bull crap! I hung up one the idiot, called back and got another rep who activated the card over the phone. Calls are dropped frequently, customer service reps are very inpatient and rude & worst of all...I'm stuck with them as I have 3 accounts under my name. I can't wait to see if my long distance is any good when I go out of state in a few months. If it isn't....I will tell them to shoove it! and I will go back to Virgin Mobile. Point blank....SUNCOM SUCKS! STAY AWAY!
