T-Mobile company profile

Cons: Useless customer service, imaginary charges on bill

Summary: I signed a contract and paid a one time startup fee. After the fee was paid they kept applying it to further bills. I paid it off a couple times to get it to go away but it kept returning. Eventually I just paid for what I agreed on in the beginning and the extra fee went away on its own. After a few months with no other problems my bill increased dramatically. I had never gone over on texts or calls but there were new fees applied. I went to a T-Mobile store and spoke with a clerk who told me I had upgraded my plan months before. I told him I did not. After a few moments of searching records he agreed I had not and these new fees were very mysterious to him. He told me he could do nothing but told me to call customer service. Customer service had no idea what these fees were either. I stopped paying the mystery fee, they cut my phone off and a month later someone else had my number! I came to this site to find a new provider because obviously I won't use T-mobile again.

Cons: Bad service, rude and inept customer service, high service fees

Summary: This product worked until my 30 day trial was up. Then it became a nightmare of service. I repeatedly, was not able to connect at work or home even though their service map showed 4 bars at home and 5 bars at work. Missed many calls. Phone would not even ring and then would get a message sometime later. The most frustrating part was that the 3 people on the same family plan could not connect to each other. This even occurred when the other person was viable across a parking lot! I repeatedly asked to be let out of the contract due to lack of service. I was only able to leave after lodging a complaint with the FCC. Then t-mobile finally ended the contract without penalty to get me to go away. I am happily elsewhere.

Cons: poor service after being a customer of 5 years: lots of misleading, reps with inconsistent product answers to consumer concerns and phone functionality. My trust in T Mobiel has diminished.

Summary: I have been a customer of T Mobil for 5 years. I recently upgraded my phone to the Pearl 8120 (great phone). T Mobil however has had poor customer service, a lot of reps with different answers to the same question. I strongly believe they are falsely advertsing their free wifi service. In the store where I bought the phone I was trying to be talked into buying the interent service for $20 per month. The internet was told to me that it was available for free due to the wifi service but I would not have as fancy of an internet. That was fine with me. I just need it basically to check email and look at files that are sent to me. The phone comes with tzones that you can click on and purchase the internet for $5.99. I called T Mobil asking about the "free internet" that was carefully explained to me at the T Mobil store in Santa Barbara, CA. When I called the customer service rep said I had to eithe purchase the $5.99 internet package or the $19.99 internet package in order for the internet to work. I obviously went with the $5.99 since I was lead to beleive it was free due to Wifi in the first place. After I purchased it the C.S. rep told me to allow up to 2 hours for it to work. I called back only to find out that supposedly what I ordered is not compatable. I decided not to cancel and try it later myself. After two hour it was not working so I called back again and was told I had to wait up to 72 hours (another rep told me 48 hrs- I spoke to many reps). At any rate the rep told me she had the exact same phone and that the $5.99 package is compatable. I aksed her if she was certain and she said yes I use it on my own phone. I asked her to check with her supervisor who then told me it was not compatable. I then removed the service from my phone only to download it later myself to see if it would work. It worked perfectly and obviously is indeed compatalbe with the phone. If it was not compatable it would not be there for me to download (advertisinly so. Also the rep's supervisor got on the phone said well its compatable but you might get errors in your billing and get charged more that $5.99. I said that is rediculous if it says $5.99 unlimited then that is what it cost. I called back and spoke with a rep and let him know that it was now working it was compatable or it would not work and that I read the terms and conditions and there was nothing explaining that I would be charged more that $5.99. He verified that this was correct and he also verified this with his supervisor. I then did not have a connection and called once gain for help. I had to speak with a blackbury technician who told me that I just needed to register my phone and that the phone would work in public. She lead me to believe I did not need any package(that the service was free). I probably don't but kept the $5.99 package just in case. She also made me go online and sign some very technical jargen thing on line which she claims is just to register the phone. I hope that is what

Cons: Their "terms & Conditions"

Summary: After Being a loyal Customer since 2006, never missing a payment, having my credit score raised my T mobile, and upgrading to their newest plan in February 2008, Today i get a letter of Termination of my account Effective May 28th 2008. They stated that because i have been Roaming most of the time on my phone (because i was running a business here) that they are going to be terminating my account. I called Customer Service to let them know that the company i was running would be sold in June and i would be returning to Seattle where i bought the phone July 2008, and could they please hold out until then. Well guess what they said a big fat NO. I am truly outraged at this, it is simply ridiculous that they would do this to a customer who has always paid their bill if not on time earlier than it was due and for the amount of time as well. Even more aggravating is that they did not tell me this when i upgraded to their newest service in February. That is my though on T mobile and i was always the person that recommended them to other, well i will never again recommend T Mobile to anyone.

Cons: after ten years none.....

Summary: Great phone co never had a problem after having a different co that I never didn't have a problem. I could not ask for better service or a better company. The people are always helpful and do a great Job. Customer service the best...