T-Mobile User Reviews
Pros: Coverage (in my area), Cost, Phones and Plans, Costumer Service Cons: I have none at this time Summary: T-Mobile maybe the smallest of the 4 major cell phone carriers but it not lacking a bit. My plan an *unlimited* Data, Text, Calling at a cost of $99. I have been with Verizon, whos coverage was great but you will pay for that, Sprint which has good pricing but the coverage is very spotty (in my area) and AT&T before and after the merger but only really having the iPhone, at a steep cost (Data $30, Texting $20 didnt even ask for unlimited calling) wasnt an option especially with the bad coverage problems in my area. I'm a SmartPhone guy and I like having all the extras. I really like GSM service and with it comes some pluses, and T-Mobile seems to be on the ball with getting the Hot Euro Phones, Android and Windows alike. I had an issue with Sprint before switching to T-Mobile and they were more than glad to help me out, they even offered to let me out of a contract to straighten out the problem, now who lets you do that or even tells you can? I must say their costumer service is tops, Verizon, AT&T, and Sprint should take lessons. Phones I have (G1 and HTC Touch Pro 2) on their service don't amount to as many as I have had with others but I have been pleased with them and so far the flawless coverage provided by T-Mobile. Phone Dog needs to change some of their info on the company in the Pros and Cons section because as of the last quarter of 2009 T-Mobile has changed their plans and open their Data Plans up to compete and believe me after you check them out you will understand. $99 for UNLIMITED EVERYTHING and a Touch Pro 2 that only Verizon had at a lower price. Yeah Sprint had it at $350 also but after a 100 mail-in rebate and I'm still waiting for my Hero's rebate to come back that I purchased in October, 16 weeks, mine as well had said 4 to 5 months, and I wish they would have stated the time factor when I bought it. Well enough Sprint bashing, this is about T-Mobile. I really think they got a bad rap in the beginning and maybe in helped them see the light and they are and have turned things around. Improved Pricing, Coverage, Costumer Service, and yes they have more than the Side-Kick now, lol, so they are well on their way up and unless the 3 in front start to straighten out their act T-Mobile will catch them all. Pros: The service reps are always on the phone (as a live person) within seconds of calling 611, they are all understandable (no, I don't know what some of you are talking about--TMobile CS isn't outsourced--most of their call centers are in the midwest), they have BY FAR the lowest cost of plans across the board, if they can't fix something immediately, they'll credit your bill or add minutes to your account...the list goes on and on. I have now been with them for 10 years and have no plans of leavi Cons: If you want an iPhone (to some people, that's important), they don't have it. Go to AT&T for that. Summary: T-Mobile has BY FAR the most fantastic customer service of any service that I pay for or have paid for in the past. All of the service reps either (a) know exactly what they're talking about, or (b) are more than happy to find out the answer to your question for you. Pros: Great Coverage in my area, extremely pleasant Representatives, good corp Discount threw my Job Cons: Some representatives either not properly trained or just don't want to work, HTC Dash Phones (avoid) Summary: I have been with TMobile for a year or so. Came from Sprint. I have not really had issues with them except for the Dash Line of phones. I had the original Dash (crap) and now I have the 3G Dash (still crap) just not as bad. Getting a different phone soon though. Overall pretty good service, I don't have issues with dropped calls, or text not going through. I will agree, it is aggravating some times to get someone that is not American or in America for that matter, but if you have the patience some of the reps can be quite good. Pros: Customer services is bad, your plan may change without you knowing unless you see a change in your bill. I got 3 phones by mail, and as of now, this new Sidekick still doesn't work. I had 3 sidekicks in the last 4 months and still having promblems. Cons: Cheaper plans and that's it. Summary: I left Verizon wireless thinking I would get better services and I regret, I should've stayed with Verizon. I never had so much drama about my bill or phone until now. I left Verizon because the was expensive but as of now, I rather pay more to have better services. 0 out of 1 people found this review helpful Pros: Customer service is pathetic. Cons: Affordable. Summary: This company has the worst customer service ever. I spent 10 hours on the phone and 4 in the store simply trying to get 2 phones connected. Every single thing each rep told me was different from what the previous one had said. Calling the customer service line, it is impossible to speak to someone who isn't in India, which would be fine if they could perform their jobs. Every single person I've spoken to who was obviously not a native English speaker has simply repeated my questions and my name over and over again, sometimes for 30 minutes, without ever making any progress in addressing the issue. You can't call a store and make changes over the phone, you have to go in. You also cannot send someone in your place. So T-Mobile basically assumes that you either 1.)are from India or 2.)have free time and transportation. If not, you're screwed. I pay $160 a month for service and I think that's enough to simply be able to call and make a change to my account. T-Mobile should be ashamed of their pitiful service, and realize that they are losing customers left and right. Verizon has the Blackberry Storm and ATT has the iPhone...T-Mobile can't afford to be so brazenly crappy. I know I won't be renewing my contract. 0 out of 1 people found this review helpful Pros: Price is good. Most reps are nice when calling in to have a phone problem resolved. Cons: dropped calls often, busy tone very often, calls don't connect, problems with texts and sending pictures. Many problems with phones. Bad service and no service in many areas. Billing problems Summary: I have had service with t-mobile for a total of over 5 years. but as of Feb 2009 service has been very bad. Many time I lose signal and drop calls repeatly. Some times several times a minute causeing four or more minutes to be deducted for a one minute call. At home now I can't keep a signal, before i had a very good signal. I have to regularly call into service to have them correct problems with the service, thats upto 5 times a week. Pros: YOU Can send back phone before a year. The service is great. the signal is great. They are getting new phones. THEY NOW HAVE 3G. And you can talk to anyone with t-mobile for free and you have my faves. Cons: NOTHING AT ALL Summary: I love t-mobile. I want at&t only for the iphone.(i don't want it anymore) and verizon for their phones, but t-mobile is the best. I love everything about it. Pros: Decent phones, (usually) good service, random, occasional perks Cons: No service in some areas, staff at the store where we purchased everything can be...iffy. Summary: I begged my parents to switch from Verizon to T-Mobile because I wanted a Sidekick. We got a pretty good deal for switching - since there were five of us they dropped the $35 activation fee. Everyone was really nice the first few times we went in there, and when my sister had a problem with her Sidekick data plan they were very pleasant and fixed the problem. Also, we got a ten dollar off credit for the bill after our one year anniversary. Now, that being said, I do have to say I was a little disappointed going back to the store when my mom had a problem with her phone. While the problem was resolved, it took some time, and she had to get a new phone shipped to us. She had to use a phone from them while she waited for her new one. Why she had to pay for the shipping or replacement or something for thee new phone is kind of beyond me, but I'm not T-Mobile (it was only $10 but still). Also, the staff at the store became kind of...rude after the sale. I'm sure it's that way with the majority of the cell phone providers, but it just kinda irked me. Going from super nice to I-could-really-care-less after a huge sale? Really? All in all, I love T-Mobile. The have some good phones, and reception is usually good (I don't get service everywhere, but at least where I need it for the most part). 1 out of 2 people found this review helpful Pros: superior customer service, the hottest phone and great call quality Cons: none Summary: i've been with t-mo since 1998. back then they were known as omni-point, then they became voicestream in 2000 which later change to t-mobile. over the years there customer service went from good to great to the best. they make you feel like a big fish in a small pond, which to me is key. not to mention they have the best android phones and a good app store to go with it. i can't see myself switching carrier's in the future. Pros: customer service is amazing, plans are reasonable, and phones are great. Cons: none Summary: I don't understand what some of the people are saying about the service being bad or the customer service being rude I have never experienced that issue. The customer service has always been very kind and knowledgeable. I have a g1 and my sister has an iphone she can't even send picture messages? and she pays a rediculous amount for minutes and internet. I feel lucky to have such a great phone company. I also have the home service and I love it only time I have had issues is when my internet is running slow nothing to do with t mobiles service |
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