Pros: lower priced plan if you don't use your cell phone that often
Cons: Absolutely the worst customer service I have ever encountered
Summary: When I moved to a new area, I wanted to keep my T-Mobile account, but simply get a new phone number. After calling customer service, they gave me a new number. Funny, it never worked. So after a few days, I called back. After being accused of being a complete imbecile because I did not have a working cell phone number (not my fault by the way, but that didn't stop the insults) and did not have a "ticket number" (again, never got one when they just changed my number), they told me that they couldn't do anything for me, and I would have to call back to talk to someone else another day! What?!? I have never heard of that response before.
So, I did call back, and the person who answered told me that I had changed the number too many times and that my phone would no longer work. Mind you, I had one number when I originally bought the phone 2 years ago. Moved a thousand miles away. Asked and received (I thought) a new phone number. So, getting your number changed ONCE seems to be too many times and the customer service rep told me I would have to buy a new SIM card to get my phone to work. Not only did she blame me for the number not working and now my phone not working, she also wanted me to buy additional items so that, I can only anticipate, they would screw up my phone again in the future? No thank you. So I politely told them that I would never be a T-Mobile customer again, and then promptly wrote this review. What little respect this company has for the very people that keep it in business!
