Pros: Good rate plan
Cons: Doesn't stand behind product or customer
Summary: Have been a customer for over 8 years. It is a nightmare to solve a problem. No less than 30 minutes on the phone regardless of the problem. CS reps are irritating and rehearsed. Had 5 Dash T-mobile brand phones in 1 year. Also paid for the monthly insurance. Although I had 5 defective phones, they would only replace the phone with the same brand. I signed a 2 year contract for the Dash and that was what I was stuck with. The last Dash lasted 3 weeks. The ear piece went out but so sorry, 1 year phone warranty had expired the day before I called. I could either get another Dash through the insurance ($100.00 deductible) or purchase another phone. So 5 phones in 1 year but the warranty only convered the first purchase. They did not care I maintained 3 plans with them for the past 8 years. I am currently seeking another service provider.
