Pros: Nice Phones, Fav 5 is a good idea
Cons: Bad Cumoster service, Misleading, High Bills, Defective phones
Summary: I was at the mall and a T Mobile rep, In a booth hounded me when I came out of the stores, I finally stopped to talk to them, much to my husbands objections, He promised me and my son if we switched from the carrier we had.. Free phones , car chargers, cases, ect...We got NONE of this except the phone, even after several calls and attempts to receive what we were promised.I even personally went back to the mall 3 times and talked to the rep and Mgr. the case they were going to give me didnt even fit our phones... He also promised our bills would never be larger then what we were paying with the provider we had.. WRONG! At first the bills were ok, now Im paying $500. a month and have no idea why, they cant explain it, my bills show no over charges...
I had problems with both mine and my sons phones, they replaced them with the same phone 3times!! The last time, they told my son to take my sims card out, put it in his phone to trouble shoot his phone, when it was put back in my phone, I lost all my numbers, voice mails (some saved from my mom who passed away that i listend to every day and can never be replaced!! I was in tears) all texts, pics, Music, Videos... everything!! I was so upset. This time they gave us 2 new phones, After talking to 4 diff customer service preps and asking to talk to the Mgr. Which they would not do.. better ones and upgraded,I had probs with mine, they sent me another phone (the same) The phone they sent had no battery, backplate, sim card nothing, I had to add my old phone stuff and BUY another sims card, again i lost all my music, numbers, everything. Then got texts and letters constantly about sending the old phone back, which I did... T Mobile bites, Im locked in a 2 year contract that I will break, I have a little less then a year. They will add $500.00 and this will go on my credit, as im not paying, its been a hoax since I switched. This weekend Im going back to my old provider. I do not recommend T Mobile!!!. All you get are high bills, defective phones and even though customer service is nice, they do nothing to solve the problems!! It's an experience I could live without and the worst part is, I cancelled my home phone and cell phones are all my family has, right now I dont have one at all, Thank goodness my husband and daughter didn't switch!!
