Pros: Great plan selections at good prices. Love the Fave 5/
Cons: Won't let you keep your number when you are switching from a family plan to an individual plan.
Summary: I have been with t-mobile for about 5 years on a family plan and have only sang the praises of t-mobile to friends and family. The plan was in my husbands name and my phone was a secondary number. Now we need separate plans and t-mobile tells me the only way I can keep the number I've had for 5 years is to change carriers, cancel the contract with the other carrier within the 14 day "buyers remorse" clause and come back to t-mobile bringing the number with me!? I don't think you need to be a Harvard Business School grad to see this does not make any business sense. I am now being forced by t-mobile to leave them as a customer and give my money to a competitor just to keep the phone number they gave me in the first place.
Now I need to decide if I want to swallow my pride, do it their way and come back to t-mobile or stay with the carrier I switch to.
