Pros: There are no pros for this carrier
Cons: Bad service, rude and inept customer service, high service fees
Summary: This product worked until my 30 day trial was up. Then it became a nightmare of service. I repeatedly, was not able to connect at work or home even though their service map showed 4 bars at home and 5 bars at work. Missed many calls. Phone would not even ring and then would get a message sometime later. The most frustrating part was that the 3 people on the same family plan could not connect to each other. This even occurred when the other person was viable across a parking lot! I repeatedly asked to be let out of the contract due to lack of service. I was only able to leave after lodging a complaint with the FCC. Then t-mobile finally ended the contract without penalty to get me to go away. I am happily elsewhere.
