Pros: Friendly customer service, high quality phones, good plans
Cons: Useless customer service, imaginary charges on bill
Summary: I signed a contract and paid a one time startup fee. After the fee was paid they kept applying it to further bills. I paid it off a couple times to get it to go away but it kept returning. Eventually I just paid for what I agreed on in the beginning and the extra fee went away on its own. After a few months with no other problems my bill increased dramatically. I had never gone over on texts or calls but there were new fees applied. I went to a T-Mobile store and spoke with a clerk who told me I had upgraded my plan months before. I told him I did not. After a few moments of searching records he agreed I had not and these new fees were very mysterious to him. He told me he could do nothing but told me to call customer service. Customer service had no idea what these fees were either. I stopped paying the mystery fee, they cut my phone off and a month later someone else had my number! I came to this site to find a new provider because obviously I won't use T-mobile again.
