Pros: Affordable family plans, easy approval even with past bad credit history, friendly customer care representatives.
Cons: Often lose signal, end up "roaming" and using Cellular One towers while traveling within the same city.
Summary: T-Mobile seemed like a great company. They are well know, and approval for service was easy. My husband and I filed for bankruptcy several years ago, and it continues to "haunt" us when applying for credit. However, the service of T-Mobile is not very dependable. Even while traveling short distances in my area, we lose a signal. Other times, a signal is available-- from Cellular One's towers! Although roaming is included with our plan so we're not paying anything extra for it, it's an inconvenience. We have to dial the area code while roaming in order to make a call. We have no access to our voicemail while roaming. Overall, I would not recomment T-Mobile to others in my area because of poor reception.