Pros: Inexpensive
Cons: terrible customer service-- representatives are unknowledgeable, systems are constantly down, totally unprofessional. Constantly experiencing dropped calls, poor reception, and the phone doesn't always work!
Summary: I had my phone stolen and international calls were made out immediately. I called to report my phone stolen, and never once was I told that they needed verbal authorization to suspend my phone line. Being a new customer, and with TMOBILEs reputation for having great customer service, I assumed that was a good indication. However, two more international phone calls were made after. I called to ask what could be done, and the representative told me they could credit my account and I had nothing to worry about, and apologized for not being properly informed about their policies. A month after, I come to find my bill to be over two hundred dollars because they never credited my account. I called to ask if the bill was accurate, and the representative told me that I had to speak to the representative from the month prior to get it resolved. I waited for the call, missed it, and it was on my voicemail when I was informed that they were taking back the credit because of policy-- never once telling me! I called later on, and they could not find my bill in the system, told me they would call back, but never did, I talked to about 4 other representatives and all things said were inconsistent. Finally, one customer service rep. credited my account at 12:15 am, in less than 10 minutes. I spent the entire day trying to get it fixed, and it all could have been avoided if it was done properly the first time. JUST DON'T DO IT!!!
