Pros: Highest Amount of Minutes for Price (which I can't take advantage of because of no reception!)
Cons: Dropped Calls, No Reception, Bad Customer Service
Summary: Since I have moved to Chicago, I have no reception in my apartment. On the very rare days that I do have reception, my calls are constantly dropped, or my phone screen flashes "Call Not Allowed". I tried to terminate my plan and was told by a customer service agent that I couldn't because, according to their records, my area has excellent service. When I told her that I beg to differ she suggested I do what she does, and go outside to use my phone. When I explained to her that I have done this but I need to walk about 4 blocks (in Chicago winter weather) to receive a good signal, she basically said I was out of luck. Another agent said it wasn't the service but my phone, and they sent me a new one which hasn't helped the problem, but has prolonged my contract. Basically, every customer service agent has told me a different thing, and 98 percent of them are unhelpful and evasive.
I have no land line, and having a conversation on the phone in my home is a frustrating hassle with T-Mobile!
