Cons: RUDE AND NOT HELPFUL CUSTOMER SERVICE.
Summary: My husband and I have been with T-Mobile for years. Although I've had trouble with dropped calls and reception in the past, I've NEVER called to complain. I called for the first time last night as, for the past 8 weeks, I've been getting phone calls that are being dialed to a completely different number - people are calling me constantly telling me that I am calling them. Turns out, a number with a completely different area code (818, I'm 773), completely different exchange and completely different last 4 numbers is ringing my number when dialed. Needless to say, there are a lot of mad people calling me asking me why am I calling them when I'm not. I called T-Mobile customer service to explain the situation. The rep (Brian) said his records show that I only received 3 calls dialed to this number. I explained to him that I have received a lot more than 3 calls like this. He said "I only see 3". I requested a credit for the lost minutes and inconvenience and he said he can credit me one dollar and the only remedy is to issue me a new number. This is a problem for me, as I've used my number for business for years. I explained this to him and he was only willing to credit me one dollar. I explained that my husband and I are long-time customers and asked if T-Mobile valued this or was willing to lose us. He said "have a great night" and HE HUNG UP ON ME. Now, if I was being rude or belligerent, I could somewhat understand. However, I was completely calm and polite - and HE HUNG UP ON ME. I will NOT renew with T-Mobile and will NEVER use their services again. It is sad to say that I run into this type of behavior more and more in the service industries - people are not managed properly, do not take pride in their work and basically take their anger out on customers who are paying their salary! And they wonder why these jobs are moving overseas.
