Pros: family plan, available 24 hours a day and more minutes for you dollor.
Cons: Sometimes you must call several times to get a resolution
Summary: I have been a tmobile customer since 2004 and you can definatly get what you want from there representatives. The trick with t-mobile is that if the representative that you talk to cant help you, hang up on them and keep calling untill someone does help you. At the most you'll call back 3 times maybe 4 untill your problem is resolved. The wait time to talk to a repressentative is not long so its not much of a hassle. Oh and another thing be nice it will get you a long way...trust me they will go out of there way for you and do extra stuff for your inconvinence. It has worked for me with flying colors! Besides having to hang up on people that are too lazy to help, there ARE extremly helpful representatives that are willing to help you. No matter who you choose your provider to be just know that you can atleast get help with tmobile. I look at it this way,there are lazy people everywhere and I know this because I work with 2 of them and that's life. It' people like them that make us all look bad.
