T-Mobile User Reviews

Pros: 0

Cons: Wrong billing, poor communication, bad customer service, poor signal, crappy phones

Summary: I changed service in March. Ntelos continued to bill me and when I called said they would fix the bill. I then got notice from an attorney's office who called them and they admitted their mistake however I still had to pay over 200 in attorney's fees or get sued. I will NEVER say good things about Ntelos. I had the service for over two years and wasn't satisfied but couldn't cancel due to contract cancellation fees. Waited my two years and changed service as fast as I could.

Pros: NONE

Cons: Anything and everything you can think of!

Summary: When I signed up under my now ex-boyfriend, I was told there wasn't going to be a contract. He gave me responsibility over the number in January or February 2008. I was told there was ot going to be any contrat three different times in the same call!!!!! They won't fix it and I am going to the CEO of T-mobile! If anyone want's his e-mail address it's rdotson@t-mobile.com

Pros: OUTSTANDING customer care!! BRAVO!
Great Coverage!
Cool phones!
GSM Technology!
And AGAIN Terrific customer care!
Hotsp@Hme Service

Cons: Quite a few kiddy phones.
About 3 dropped calls per month.
Not all rate plans come with FREE Nights/We.En.
Poor mobile phone insurance...

Summary: T-Mobile USA is a great company! I have been with them for 15 months and I am VERY pleased! I love my phone(Sams. T519), I love my coverage, and I ADORE my CC agents!! They are like my 2nd family. I have had at&t and Sprint and T-Mobile is WAAAY better than both! Although I would prefer Verizon Wireless. However, I dont like the insurance policys and some of the phones. Like depending on how fancy your phone is, you will pay either 70$ or 110$ to have it exchanged if you have insurance. Verizon however, makes you pay only 50$ for any phone you have insured. Also, unless your paying $79.99 for a new phone w/ service, your gonna be looking at a little "kiddy" phone. Like the Sams. T639- I would consider a Kiddy phone. The Nokia 6301-I would consider I nice mature' phone. But overall T-Mobile is a great company to be with, and if your looking for good coverage, cheap plans, and satisfaction, T-Mobile USA is the way to go!! :)

Any Questions? Feel free to IM me on AIM! My screen name is "EHwurger"

Pros: none

Cons: no reception, worst customer service,

Summary: When we moved to another area they lied and said we would get service. They wanted to clean and upgrade equipments instead.Then tried to sell us more services. You can't keep up the service you have what makes you think I want to put more money in company.

Pros: none found

Cons: liars, never fix problems, only interested in their monthly fees

Summary: new cell company in the area some 3 years ago. Told me they were getting towers... never happened. told that there would be a local number, only number they had was a town 60 miles away so everyone had to call long distance. Was dragged along by rep till 30 days was past, so i had to pay penalty for contract on a phone that would only work on canadian towers... which they told me only to use there towers which made phone useless

Pros: Kiosk customer service was friendly

Cons: They report coverage were there are none

Summary: When we moved to another part of the county, we didn't get but one bar (sometimes) where they said we should get three. We complained within our first year of our move. Upgrade your phone they say...we did.. didn't help and put us into another 2 year contract. We are getting new towers they say....a year later..still no new towers. Very disappointed.

Pros: Ycan make phone calls. thats about it.

Cons: They stink. have many problems texting. calls keep ending on me. horrible service area. customer care does the exact thing and never really helps. they just do what they did last time. never fixes problems.

Summary: T-mobile stinks. They have so many problems. I have had them for 5 years and they I keep having the same problem but have problems getting out of service. So I am finally switching to a different company. Too many problems to stay with.

Pros: Ok phones, basic plans not to pricey, unlimited nights and weekends

Cons: Bad customer service, bad reception, internet is expensive, bad options

Summary: The reason i got t mobile is because my dads friend is a franchise owner so we got full rebates on all our phones, but the service is bad, i have no bars anywhere, it is just really bad.

Pros: none

Cons: Very poor troubleshooting assistance - while everyone is very polite - they aren't at all helpful!

Summary: I had t-mobile for almost 10 years - just had no reason to change....everything worked ok....so I stayed. Then, voice mail service on my phone quit working....I called customer service repeatedly...no luck. The problem continued for weeks on end. They kept "bumping me up" to the next leve of support - still - No voice mail. Noone could leave me a message. I use this phone for work - I couldn't function for weeks on end with no voice mail - I told them that repeatedly - still no resolution. Finally I had to switch carriers - I needed voice mail! I then discovered that T-Mobile's coverage area in CT stunk compared to my new carrier (AT&T). THEN T-Mobile had the Nerve to try and get me to pay an early termination fee (I had been their loyal customer for YEARS!!!!) I only left because THEY dropped the ball.....I refused to pay.....ugh...I am SOOOOO Happy to be done with T-Mobile. AT&T is SOOOOOO much better!

Summary: i thought verizon is the worst provider but i just find out that t-mobil is. I want it to transfer my pre-paid account to post-paid end-up talking to 100 people and at the end no one was able to do it. How hard it is to transfer line and keep the same number sounds easy but not with t-mobile. I end up cancelling my service because after two days trying to explain it is not worth it. will never recommand tmobil to anyone.The worst provider EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! These days I would rather go with Verizon...