T-Mobile User Reviews

Cons: Lame Policies

Summary: I had a contract with 4 phones. Service OK. Not as good as Verizon in our area but if you want a low cost family plan it's OK. One child moved out of state and they allowed me to cancel by proving residence. I did not have to pay the 200 dollar fee. My second child got a job where there is no service. I called to do the same thing. They said that the whole family had to move out of area to cancel without a fee. I asked the person in the store if we could do this and they said yes knowing that he would probably leave the area. Basically they went back on what they promised. I will cancel pay the 200 fee because the kid has to have a working phone. I will punt them as soon as my other two phones are up in a few months. I will love that day.

Cons: My bars went from 2 to 0 in the last few months.

Summary: I have been a T Mobile customer for about 4 years. The service in my area was okay at first, but has recently gone to having to wait 45 minutes for a bar and having to place the call very fast before you lose it. I called customer service to ask them about upgrading the local cell tower, their reply was that it's not in their BUDGET. However, being that they can't upgrade they told me that I should upgrade, switch to WiFi ($9.99 month) to use my own router, upgrade to a new phone ($80.) and that I also had to upgrade my plan. CAN YOU HEAR ME NOW! I switched to Verizon.
Wi-Fi cell phone hook up for your home is a way for the phone companies to avoid upgrading their own equipment!!

Cons: Useless customer service, imaginary charges on bill

Summary: I signed a contract and paid a one time startup fee. After the fee was paid they kept applying it to further bills. I paid it off a couple times to get it to go away but it kept returning. Eventually I just paid for what I agreed on in the beginning and the extra fee went away on its own. After a few months with no other problems my bill increased dramatically. I had never gone over on texts or calls but there were new fees applied. I went to a T-Mobile store and spoke with a clerk who told me I had upgraded my plan months before. I told him I did not. After a few moments of searching records he agreed I had not and these new fees were very mysterious to him. He told me he could do nothing but told me to call customer service. Customer service had no idea what these fees were either. I stopped paying the mystery fee, they cut my phone off and a month later someone else had my number! I came to this site to find a new provider because obviously I won't use T-mobile again.

Cons: Bad service, rude and inept customer service, high service fees

Summary: This product worked until my 30 day trial was up. Then it became a nightmare of service. I repeatedly, was not able to connect at work or home even though their service map showed 4 bars at home and 5 bars at work. Missed many calls. Phone would not even ring and then would get a message sometime later. The most frustrating part was that the 3 people on the same family plan could not connect to each other. This even occurred when the other person was viable across a parking lot! I repeatedly asked to be let out of the contract due to lack of service. I was only able to leave after lodging a complaint with the FCC. Then t-mobile finally ended the contract without penalty to get me to go away. I am happily elsewhere.

Cons: poor service after being a customer of 5 years: lots of misleading, reps with inconsistent product answers to consumer concerns and phone functionality. My trust in T Mobiel has diminished.

Summary: I have been a customer of T Mobil for 5 years. I recently upgraded my phone to the Pearl 8120 (great phone). T Mobil however has had poor customer service, a lot of reps with different answers to the same question. I strongly believe they are falsely advertsing their free wifi service. In the store where I bought the phone I was trying to be talked into buying the interent service for $20 per month. The internet was told to me that it was available for free due to the wifi service but I would not have as fancy of an internet. That was fine with me. I just need it basically to check email and look at files that are sent to me. The phone comes with tzones that you can click on and purchase the internet for $5.99. I called T Mobil asking about the "free internet" that was carefully explained to me at the T Mobil store in Santa Barbara, CA. When I called the customer service rep said I had to eithe purchase the $5.99 internet package or the $19.99 internet package in order for the internet to work. I obviously went with the $5.99 since I was lead to beleive it was free due to Wifi in the first place. After I purchased it the C.S. rep told me to allow up to 2 hours for it to work. I called back only to find out that supposedly what I ordered is not compatable. I decided not to cancel and try it later myself. After two hour it was not working so I called back again and was told I had to wait up to 72 hours (another rep told me 48 hrs- I spoke to many reps). At any rate the rep told me she had the exact same phone and that the $5.99 package is compatable. I aksed her if she was certain and she said yes I use it on my own phone. I asked her to check with her supervisor who then told me it was not compatable. I then removed the service from my phone only to download it later myself to see if it would work. It worked perfectly and obviously is indeed compatalbe with the phone. If it was not compatable it would not be there for me to download (advertisinly so. Also the rep's supervisor got on the phone said well its compatable but you might get errors in your billing and get charged more that $5.99. I said that is rediculous if it says $5.99 unlimited then that is what it cost. I called back and spoke with a rep and let him know that it was now working it was compatable or it would not work and that I read the terms and conditions and there was nothing explaining that I would be charged more that $5.99. He verified that this was correct and he also verified this with his supervisor. I then did not have a connection and called once gain for help. I had to speak with a blackbury technician who told me that I just needed to register my phone and that the phone would work in public. She lead me to believe I did not need any package(that the service was free). I probably don't but kept the $5.99 package just in case. She also made me go online and sign some very technical jargen thing on line which she claims is just to register the phone. I hope that is what

Cons: Their "terms & Conditions"

Summary: After Being a loyal Customer since 2006, never missing a payment, having my credit score raised my T mobile, and upgrading to their newest plan in February 2008, Today i get a letter of Termination of my account Effective May 28th 2008. They stated that because i have been Roaming most of the time on my phone (because i was running a business here) that they are going to be terminating my account. I called Customer Service to let them know that the company i was running would be sold in June and i would be returning to Seattle where i bought the phone July 2008, and could they please hold out until then. Well guess what they said a big fat NO. I am truly outraged at this, it is simply ridiculous that they would do this to a customer who has always paid their bill if not on time earlier than it was due and for the amount of time as well. Even more aggravating is that they did not tell me this when i upgraded to their newest service in February. That is my though on T mobile and i was always the person that recommended them to other, well i will never again recommend T Mobile to anyone.

Cons: after ten years none.....

Summary: Great phone co never had a problem after having a different co that I never didn't have a problem. I could not ask for better service or a better company. The people are always helpful and do a great Job. Customer service the best...

Cons: Lousy customer service. Misleading advertising.

Summary: I received a letter telling me that my two college sons lines would be dropped in less than 30 days because they were "roaming" too much. Roaming and long distance is included but costs tmobile more when you do. I simply tried to get a 30 day extension as the logistics of picking a new plan and getting new phones to my sons away at college would be hard to accomplish in that time frame. They would not budge. I will not go back to tmobile. They don't want my business and they don't want yours either!

Cons: None so far!

Summary: I've only had T-Mobile for 3 months, but so far it is the best cell phone service I've ever had and I've been with Cricket, Verizon, Cingular and Sprint. I got my T-Mobile Wing for FREE with a 2 year service agreement and so far haven't had a problem.

CUSTOMER SERVICE
I've called customer service up to 3 times in one day when I first got my phone just for questions about billing and features on my phone and there was no hold time, the reps were polite and very helpful and answered all of my questions clearly and thouroughly.

PLANS
I have the TMobile fav 5 with 600 minutes. I have talked over 2,000 minutes with one of the people on my fav 5 in one month and of course there are NO extra charges because fav 5 is unlimited! I originally started with the 1000 minutes plan but only use about 1/5 of that during peak times so I went down to 600 and they didn't try to get me to resign my contract or give me any penalties at all! They will even pro-rate your bill to the beginning of the cycle as long as you call before the statement has gone out so that you don't have any overages or if you used less than you thought you would.

I also have the unlimited data plan for 19.99 which is AWESOME because it's almost just like having the internet in your pocket. You can check your email, go to any website on the web and even use your telephone as a modem for you computer and get online on your computer under the data plan. I had unlimited data with my sprint razr, but I still had to pay $3 a month just to use aol and I could only go to the website that sprint allowed me to. It DOES count as text messages when you use the instant messenger, but I have unlimited text messaging anyway for $14.99.


BILLING
TMobile mails out your bill a couple weeks before it's even due and with that is included a complete phone log history of who you talked to and for how long. Also, the bill you pay is for what you've already used and not for the upcoming month like some cell phone companies!

TROUBLESHOOTING
I DID have something go wrong with my phone and have to call customer support to troubleshoot it, but after trying several things we finally fixed it in 45 minutes without me even having to go to the store.

INSURANCE PLAN
The insurance is 5.99 a month and that covers if the phone is lost, stolen or obtains any damage (Yes! Even water damage!). There IS a $100 deductible for my phone, but since I got the phone for free and it's retail price is actually around $400 that's still a pretty good deal to me.

All in all I give TMobile a HUGE thumbs up and I hope that they never change.

Cons: the coverage area

Summary: Ive been with t-mobile for over 4 years and the only problem I've had to deal with is not having service while underground. I love t-mobile the phones are great, the rate plans are affordable, and their customer service is great. No complaint on my end you should go out and get one.