T-Mobile User Reviews

Cons: No extra minutes when I needed them during an family emergency I use to be able to pay my bill by phone and now I ahve to remember to mail.

Summary: I recently asked for a few extra minutes and was turned down.The customer service reps are usually very helpful and easy to talk with

Summary: Having been a customer of all the "big" carriers, T-Mobile has proven to be the best of the group. Every cell provider has issues, but few have the customer service in place to assist with these in a timely manner.
In addition, their plans are by far the most reasonable, with a flexibility not commonly found in this industry.

Cons: You won't know what to do with all the money you save.

Summary: Get a basic T-Mobile MyFaves account for $39.99/mo, subscribe to SpeechPhone's MANDi (My Automated Natural Dialog Interface) for $35/mo, add MANDi as one of your MyFaves and tell all your contacts to call MANDi from now on. You'll never touch your t-mobile minutes!

Cons: That I didn't sign up with T-Mobile sooner

Summary: I've had it with Verizon! Their 2-year contract really holds you down forever! I had 400 minutes and unlimited weekend and nights for $40 bucks. Now I'm still paying $40 bucks but for 1500 ANYTIME minutes. (They've changed that now.) The guy that signed my wife and I up for some sidekick II was friendly and a hard-worker and was able to negotiate the price of the phone. I've NEVER had a dropped call from my side and my data service is always on. Thank you T-Mobile!

Cons: Their customer service is terriable. They have charged me with my Blackberry 7405t for service I found a year later I can't even do and now they will only refund for this months bill. Product, customer service and plans are terriable. Don't use

Summary: Do not use T-mobile. They don't stand behind their written word.

Cons: A few dropped calls and couldn't call long distance from Little Rock Arkansas, maybe it was the mountains.

Summary: I have been a T-mobile customer since 2005. They definitely have the most minutes for the dollar. I have never had a problem with a customer service representative. As a matter of fact, my dad died recently and I knew that I was going to go over my minutes by making arrangements for relatives to come in from out of town. So I called customer service to see what they could do. Not only was the representative very sympathetic about my loss, she also gave me 100 bonus minutes which are good for 6 months. She also signed me up for the mobile to mobile plan (which I can drop at anytime) and back dated the plan so that added an extra 300 minutes to my account. AND this is not the only time they have helped me in this way.

I have been with Sprint, Verizon, and AT&T when they were still Southwestern Bell and they never did anything to help me with my account and every discrepancy was always my fault. For my money it's T-mobile all the way.

Cons: highly frequent dropped calls, when the call goes through the reception was VERY POOR and you can hardly hear the whole sentence clearly, whenever there's a problem on the bill, the customer is ALWAYS WRONG and need to pay for it even though it's obviously their technical glitch; Customer Service Hotline was ALWAYS BUSY

Summary: If you are attracted to tmobile because of its minutes, BEWARE!! You probably won't use up half of the minutes because you get too frustrated over those dropped calls, broken up reception, and occasional noise in the conversation. When I called up the customer service to report a dispute, the call dropped TWICE--and I think that already says alot about their reception quality.

I often received "mysterious charges." I always make long distance calls using a phone card to call a 1-800 number and then connect to the long distance call that I make. I got billed for long distance calls, and two of them were made at the same time with varying minutes. How the heck is that possible? The customer rep vaguely claimed that it was because their "record shows that you've dialed it straight from your phone." No explanation about why this glitch occured or whatnot since the bottom line is that I have to pay for these "mysterious" fees no matter what. I asked to speak with the manager, only to be placed on hold for over 20 minutes---an obvious sign that they are just putting my call away and waiting for me to hang up on my own. Since my contract was already up, I called back and told the rep that I got way too frustrated with their frequent billing errors, poor customer service and reception quality. The rep told me that he needs to transfer me to a specialist to help me cancel the service. I waited for more than 10 minutes and nobody picked up. I dont know if they simply had way too many customers trying to cancel their service or what. But I can definitely tell you that if there's something wrong on your bill or any dispute, you as the customer are always wrong because those pond scums wouldn't want to suck up the loss in profit in exchange for customer satisfaction. They've pressed alot of wrongful charges on my bill previously, one of the worst included a bill where I made a 350 minute phone call on a morning when I was really sick and could not even talk. Apparently they insisted that I had to pay no matter what. I probably should've known better and switched to Cingular earlier rather than waiting and end up with another absurd bill.

Cons: Sometimes you must call several times to get a resolution

Summary: I have been a tmobile customer since 2004 and you can definatly get what you want from there representatives. The trick with t-mobile is that if the representative that you talk to cant help you, hang up on them and keep calling untill someone does help you. At the most you'll call back 3 times maybe 4 untill your problem is resolved. The wait time to talk to a repressentative is not long so its not much of a hassle. Oh and another thing be nice it will get you a long way...trust me they will go out of there way for you and do extra stuff for your inconvinence. It has worked for me with flying colors! Besides having to hang up on people that are too lazy to help, there ARE extremly helpful representatives that are willing to help you. No matter who you choose your provider to be just know that you can atleast get help with tmobile. I look at it this way,there are lazy people everywhere and I know this because I work with 2 of them and that's life. It' people like them that make us all look bad.

Cons: dropped calls.

Summary: I can hardly make a single call without the possibility of dropping the call. Last month I went over my minutes by about 45. First time in 13 years. I was charged .35 cents per min. When I called them and asked if there was any relief they could offer me (I have been a loyal customer since 1994) I was told that "these were valid calls and I must pay in full." OK where is my compensation for all of my dropped calls? Should'nt I be awarded .35 cents per min for all my dropped calls? Just because I have not called to complain every day
I guess I get beat out of any compensation. Fair is fair....... I ended up with 20 free minutes added to my bill this month... wow, what a stretch. I'm changing carriers today.

Cons: Do Not backup products they sell.
When something goes wrong it is always the customers "problem". The customer ends up paying for T-Mobile glitches.
Too many dropped calls, need to place calls on average 2-3 times before they go through.
Often have dead spots where T-Mobile service is not available while other phone services are.

Summary: Would Not recommend this service. Way too many problems. It seems as though the customer is only "listened" too just as a favor, and any problems are the customer's fault with the customer ultimately paying for them. T-Mobile advertised having the fewest dropped calls...i find this hard to believe. In my experienced opinion they are falsifying all claims to this.
Avoid T-Mobile and go with some other carrier...other than Verizon. I'm looking forward to the end of this contract.