Pros: Voice mail, call ID, call waiting and 3-way caling are included.
Cons: Customer service and inaccurate pamphlets.
Summary: I've had the phone 2 days and already I'm dissatisfied. First, they make your zip code the only place that the phone won't be roaming. I wouldn't be upset over that if it was made clear in the pamphlet, BEFORE I bought the phone. Then, they take forever to activate it. I Called to activate the phone on the 28th at 4 PM. At 2 PM the next day, I called to make sure everything was going to plan (since the phone's usually activated within the first couple minutes). After going through the process of giving a 15-digit number multiple times, the service rep says (through a barely comprehendable accent) that the phone should be active in 4 hours. That would be 2 hours past the latest time that the pamphlet says it takes to activate a phone. So false advertising again. Then I had to call customer service again to find out how to check voice mail from a land line. . . because they don't give basic information like that in their "information booklet." If possible, go with Net10. I haven't even used their service before, but it's got to be better than this!