Pros: none
Cons: shady business practices, rip off
Summary: have had tracfone for at least 5 years. recently had "no service" display on my phone. had bought double minutes for this phone and had 600+ minutes and service time for months when the "no service" message displayed. they told me a new phone was being sent and the old phone needed to be updated and that they would give me 30 minutes for my troubles. phone had worked fine. took their word discarded old phone. sent me the same phone and suddenly the "double minutes" contract that i paid lots for was not transferred to the new phone. they asked dumb ?'s like "when did you purchase the double minutes", "what's the IMEI of the old phone", i think they send out new phones to replace old ones that worked perfectly. then u lose all the benefits u have paid an arm and leg for. customer service has changed completely. difficult to understand any of the service reps. they keep you on hold forever. have spent hours dealing with them. i wish we could bring a class action against them.
