Tracfone User Reviews

Cons: It took from Feb 9 to March 16 to get a working phone and a letter to TracFone CEO plus about another month and a half to get the refund they owed me.

Summary: This is an update to my previous post. It took hours and hours of my time on landline phone to their customer service reps to get a phone that would work in my area. But they finally came thru with one that still "roams" in my house and in my town and practically everywhere I go, but they gave me a model that doesn't charge double for the roaming. To be fair to them--they delivered what I wanted and they refunded the extra charges caused by their mistakes and they were unfailingly polite throughout the process. So if I overlook the frustration and the slowness of their actions (a cultural thing probably influenced by the fact they are a South American-based company), then I have to upgrade their rating from my previous disappointment with them.

Cons: They have sucky service and the minutes are high.

Summary: I have had my phone for about 16 weeks and did not have problems with it until just recently. i dont know what happened, it says invalid SIM and it will only let me dial 911. it will not let me do anything, not even go to the main menu. These phones are a piece of work. They do not get good service at all. but hey you know what they say," you got what you paid for." do not even waste your money on these pieces of crap. i only like mine cause it gives me the time and date and i can take pictures of the people i love.

Cons: HORRIBLE customer service. Can't get airtime refills to work EVER. Always end up calling customer support to get the airtime added. Tracfone's online help is worse than useless, because they give you hope by having you type in a bunch of codes and answering questions, and then they finally tell you that your phone is working fine,
Also, Tracphone is an expensive option if you use your phone more than an hour or so per month.

Summary: So far, I haven't been able to get a single airtime refill to work like it should. I enter in the code, I get a message on my phone saying that the airtime has been added, I cycle the phone off and on again like it says to, and...nothing. The airtime never shows up on the display. It's like it's just gone at that point.

I've tried to re-enter a number, but it always says the code has already been used. This always gets resolved when I call tech support and spend about 30 mins talking to their robot drones who BARELY speak english. They can never figure out the problem, so they have to get a manager's help every time, and the resolution is to give me a code to type in which just gives me my minutes directly to the phone.

Terrible experiences with Tracphone. I won't be buying another airtime refill, that's for sure. Either gonna upgrade to a better phone/plan, or just do without a cell phone.

Cons: potentially expensive if you need a "regular use" phone

Summary: I had tracfone for around a year and never had any problems with the service. It worked flawlessly and I always got emailed "coupons" for service discounts. I'd recommend the service to anyone who wants a cell phone but doesn't want to deal with monthly bills.

Cons: Incompetence, incompetence and incompetence. Can I give them zero stars on this rating site?

Summary: Bought phone on 2/9/07 online-3 day free delivery promised. A week later, no phone. Phoned sales dept to check on order. Sales rep could find no record of order, so we re-ordered. Second order arrived in 3 days, original order arrived one day later(11 days total). Had to argue with customer service rep to get a prepaid mailing label to return extra phone. Activating the phone resulted in it sticking on "roaming", thus costing double for each call. This resulted in about 15 land line calls to tech support over next two weeks. They had me plug in about 35 different sets of codes but nothing would get the phone to stop roaming. They would try something, make me wait 24 or 48 hours and then they would try something else. Nothing stopped the roaming. They then said the model was defective and they sent a different model. Same result--roaming all the time. So I suggested (politely, but strongly) they send me a "single rate" model which charges the same whether it's in a roaming area or not. They agreed a week ago and I am still waiting for the phone to arrive. A call to them 10 minutes ago yielded polite double talk with no promise of when I would get my THIRD phone. "You should get it in 3 to 5 days, sir". It's been a month, they have $86 of my money ($20 phone, $20 accessory kit plus tax, doubled because of the "lost" then "found" order) and I am sitting here with nothing because I returned the "defective" phones to them in order to supposedly receive the third phone. My argument with them is that they shouldn't claim they can provide service to my zip code if they really can't provide service to it. Or they should indicate up front that a "single rate" phone is required for my area. I've spent 4 weeks, about 9 hours and $86 to find out they can't provide me with service. I only wanted it for emergency calls and to contact my wife when she works late and her switchboard is turned off so she can't receive calls at her desk. I don't need a $50/month Verizon plan. I know I'll eventually get the $86 back--you can count on that! But those hours spent on the phone with tech support are gone, gone, gone. I don't know whether to say I have used this product/service for 30 days or 0 days since I still don't have a phone that works.

Cons: Customer service is awful.

Summary: Got my TracFone for occasional use-emergencies while on the road, etc, and it has worked just fine for that. It's easy to add minutes when you need them, and minutes are affordably priced. As long as you have no need to call customer service, you're fine. However, if a problem arises and you do have to call for help, take my advice and have some extra-strength Tylenol handy-you're probably going to need them before your problem is finally resolved. My kids recently gave me a new Motorola TracFone for my birthday to replace the old Nokia I had. Tried to activate but sim card wouldn't work. Took awhile but Tracfone sent another phone which did work. I then called to transfer my minutes (about 300 on the old phone) to my new phone. Didn't happen-minutes disappeared while CSR was doing whatever it is they do to transfer minutes and none of the (many) CSR's I spoke with knew how to retrieve them(?)...hmmm...

Cons: Air time cards should come with more Units for the price of the cards.

Summary: Over all for me I have never had a bad experience with tracfone.Tracfone always has good promotions. I bought a new phone and transfered my units with the help of the customer service and I had no issues with the service. I plan on staying with tracfone for a long time..

Cons: -Terrible phones
-Restrictions on phones ability
-TERRIBLE service
-Voicemail inbox will sometimes disapear

Summary: Overall I would have to say that Tracfone is probably the worst carriers out on the market. Though it is cheap, you get what you paid for. A very limited selection of phones which are usually close to being obsolete along with the restrictions on the features of the phones. However, the worst area of Tracfone is their service, every time we have called in, we have ended up spending not minutes but hours on the phone due to inexperienced personal.

Overall- Tracfone is a disgrace

Cons: customer service is ridiculous! After my phone stopped working a week after I received it. I talked on the phone to countless representatives and supervisors trying to receive a straight answer about why my phone was not working. I got multiple answers everytime I called. Eventually I thought the problem was fixed and they sent me a cheaper phone (I had an expensive flip phone and they sent me a 20 dollar phone)
many times I was placed on hold while they 'contacted their supervisor'

Summary: This provider is all and well if you plan to have no problems with your cell phone. If you ever for any reason need to call customer service it will not help and will lead you into a path of headache and frustration!

Cons: none.

Summary: I have been using Tracfone for about three years now, and have had NO trouble. My wife's Nokia died, I called them, and they immediately transferred her minutes to her new phone with no loss of time. she even got a bonus for staying with Tracfone. When my friends complain about their phone costs, service, etc., I just smile and tell them about Tracfone. You will like them. Give them a try.