U.S. Cellular company profile

Summary: My name is Alyssa and I am a proud US Cellular associate. I have spent half the night reading these 50/50 reviews of either horrible or great... I love the company I work for and I loved it before I worked there. I am sorry if some of you had a bad experience, and I was pleases to see some people with a great one. But if anyone is in the Fond du Lac, WI area and wants to stop by our retail location by at 842 W. Johnson St. me either me or any of our associates would be more than happy to help you out and turn your bad experience around or keep your great experience going!

Cons: Not open 24/7

Summary: I would never switch companies from US cellular. I mean US cellular goes above and beyond for there customers, They are really great with customer privacy, not just let people who just say they should access acount, because they use a phone access and ruin accounts, and they also dont cancel customers contracts, just because they call into customer service like another company. If you can give a REAL bad example of customer service, and not blame them because you dont pay attention to your bill, your contract that you sign or because they just wont give you credits for all of your overage charges, because you were not responsible enough to watch your minutes. Then please tell us all.

Cons: The customer service is so hideously, horribly bad that it is almost criminal.

Summary: I had a plan for four years. I went to check out new phones. The sales staff realized I had been assigned to the wrong market in the beginning and so switched my plan. I pay over the phone every month, whatever the computer tells me to pay. Well, when the plan was switched to the correct market, apparently I owed $83 that the computer never told me. I started getting calls from a collection agency which could not tell me why I owed the money - they just wanted it paid. US Cellular customer service refused to tell me why I owed the money, but they kept blaming it on me (not the fact that they had switched me to a new market area to correct their own mistake)- they just kept putting me through to the collection agency. It was awful. They ended up not even picking up my calls, but just transferring them through directly to the collection agency. So I ended up paying $83 that I did not know why, just so I would not have a negative credit rating. Once I paid, the collection agency told me that US Cellular does that all the time (switch people's plans and not tell them there is money owed in between). They said most of their collections are because of that. I called US Cellular and they told me that their own collection agency was lying. Like I said - absolutely hideous customer service. I hate them.

Cons: Small Phone company = not in a lot of places. Phones not compatible to transfer files via bluetooth with other companies. Downloads require "Easyedge" which requires a monthly fee, airtime charges, plus the application download charge. Pay-as-you-go plans are also available if you want to download only a couple applications, but more expensive in the long run.

Summary: US Cellular isn't a major phone company yet, so this means that a person who moves to a location where Verizon or other big phone companies are, US Cellular might not be, making the user switch over to a different service. Though the company is great in more remote places that other companies, being consolidated into certain areas makes it hard for a person who moves constantly to stay with the company very long.

Cons: Very rude staff. Rebates promised were never honored. When questioned, one operator refused to answer our questions --- she just hung up on us. Extremely nasty.

Summary: I am so disappointed in this company. We were promised $90.00 rebates for 3 phones we purchased in a share plan. That was 2 years ago and we are still waiting for the first dime to be sent. We just keep getting the run around. Unfortunately it is time to renew our contract. If there was another company we could use we would do it immediately. Unfortunately, we have to deal with these people. However do NOT expect a rebate from them, you probably will never get it.