Pros: Plan options are ok. Family Plan is so much better. Nationwide Family plan options is fine. Unlimited Free Incoming Calls from any carrier,land line or person and after 7PM Nights and Weekends feature cost around $14.00 which is fair.
Cons: Free phs r junk! Don't even last a year before problems.
Their promos always force u to sign up for EasyEdge which is junk and a scam!
Phone Selection is less than stellar & cost of phs pretty high. They just don't carry the latest & greatest.
Summary: Been with them since the bag ph era. Cust Serv was so Good until last 2-3 yrs. The attitude is don't give a darn wheither u talk to National or local offices. Don't know why?
Service repair is really good,local cust serv only 2 people in store can do their jobs to cust satisfaction.
Hate having to buy a new ph at contract rate because of faulty equip they sell or give as promo. They have ridicules 80% complete contract and u can buy ph at renewal discount.
But billing errors seem to be the norm now. Easy Edge is scam...take it for 90 day trial, employee put start & end dates so we could have rebate. It was to automatically cancel per their Cust Serv rep. Well it didn't, someone removed the end date. One day in cking bill, found the overcharge 4 months later ... won't credit back. And got two different excuses on how acct was changed. EASYEDGE is rip off and is always tagged to their promos.
I'm tired of hassling over phs not working, billing errors or if I go in store to pay my bill...I hear other peoples business with them. Their CS reps are rude and loud. I don't want to hear them tell their cust ur late, ph cancel, or other situations. I refuse to go in the stores and watch. Just a month ago I went to pick up ph for friend... watch the samething happening and another complaining about Easy Edge billing... so somethings never improve.
My DH doesn't want us to renew because of hassles we have experienced. So will move 3 phs in next few mos to new carrier and then we'll cancel his contract and pay the $150 fee to move it. Alltel or ATT here we come. It's sad to change vendors but what's a customer to do?
