Pros: Good family and national Plans, reception, customer service.
Cons: Average phones
Summary: After 2 and a half years with one of the big companies, it is such a pleasure to deal with US Cellular. There was no pressure at all in choosing a phone. In fact, when I looked at more expensive ones, the representative encouraged me to look at something less flashy because it met my needs better. I appreciated that. There have been a couple of small errors in billing but they were quick to correct and credit my account. What a change from my old company where they gave me incorrect information,over-charged me $600, argued with me and said they were just too busy to go over the bill with me. Sometimes I have to wait to get help. But there is someone there who welcomes me, takes my name, offers to get water or coffee and just makes me feel valued. The company has even invested in comfortable chairs for customers who have to wait. I love US Cellular.
