Pros: Best customer service available UNTIL you purchase a plan and phone.
Cons: US Cellular will do everything possible to TAKE your money.
Summary: Short story is this, US Cellular only cares about your money. If they feel they are not getting enough of it they will find a way (any way) to bill you for more of it. Don't like it, tough. It was cheaper to pay the $150 to get out of my US Cellular "mafia" contract and go Verizon, although, I now have to watch my back as I'm told that they have a contract out on me for doing this. US Cellular has a legal license to steal your money and there is NOTHING you can do about it.