Pros: Phone was nice.
Cons: Rob you blind, customer service rude and unwilling to fix problems
Summary: After my plan ran up, I renewed my plan, but before doing so I told them that I would be moving to live in MA permanetly. I asked if I would get service and was told I would. However, after the 30 trial period was up, I was given a call telling me that I was not in a proper service area (though I had a nation wide plan). This was discovered only after I called and questioned why I was being charged almost double for my calls. And why I had been charged twice for my phone. The one stopped working after seven days (with no damgage done do it) and when I returned the phone for a new one, I was charged again on the bill. Despite the fact that the guy at the store said sometimes phones just stop working. I then recieved a call saying that since I was out of the service area (in MA) that my subscription would be terminated and I would be charged 150 dollars to do so. I called and spoke with Kathy out of the Waukesha Customer Service Center and was told that I had no options other than to pay the 150 dollars or return my phone (not to be reimbursed and having to pay shipping costs).
My service will be terminated in one month. I've been on the service for only 2 months and I spend 40 dollars on my phone. (Though they tried to charge me 80 dollars). Kathy, the woman I spoke to, was rude and unhelpful. She treatened me with legal action and stated that if I tried to press the matter, I would lose at my expense.
In short, stay away from US cellular at all costs or be victim to their rude customer service represenatives and their trickiery.
