U.S. Cellular User Reviews

Pros: Have had US Cellular for a little over a year. Good coverage, good customer service.

Cons: Limited phones but getting better. Just got the blackberry 8830 and I hear the Q is on it's way.

Summary: Overall very satisfied with US Cellular. Has been a very positive experience.

Pros: I get great service every nation wide.

Summary: Great price for phone service. No frills, just phone service. I don't use my phone for playing games or music or internet. I only wanted a phone to start with and this is what I pay for. Love it.

Pros: I get by far the best coverage of any phones i have had,the only one that comes close is verizon.I have a great plan that nobody else can touch.there is only one corner i drop calls in the intire metro and surrounding area.Phone works great nation wide.

Cons: ALL Phones are very outdated.
They don't have any of the new Blackberry's.
No Treo's,blackjack,or any others that are cool.

Summary: Great service Plan at great price with good coverage,but no cool phones

Pros: There are plenty of stores in our area to go for help when needed.

Cons: We constantly have dropped calls. When customer service was contacted they admitted they knew we lived in a "dead" area and had no plans to improve service for our area. When needing service on a phone we have long waits and they only seem more interested in selling you a new phone over giving you the service you are requesting.

Summary: I have been a customer of this service for over 9 years and sometime in the last 2 years customer service and the quality of service has decreased greatly.

Cons: The U S Cellular web site has no way for me to send an email. I want to know what they plan to do about the so called spy ware that can be installed in my phone. Can I get a firewall? How am I supposed to stop someone from placing spyware into my cell phone? Is it just so easy to do by just knowing my phone number? I would like some answers.

Summary: All in all, I really can't complain about the service I'm getting from U S Cellular. A bit higher in price than what I like. In our area we have 3 or 4 stores, so the reception one gets, depends on which store and which individual you get to talk to.

Pros: good coverage area

Cons: phones cost alot customer service not as nice when you are a customer as when you looking

Summary: the stores sell the good used phones to friends only get good rebate when you get easyedge and it is very old and slow and everything on it costs

Pros: service

Cons: phone selectoion, high price plans, customer service

Summary: I switched to this carrier from a previous carrier. U.S. Cellular has great coverage but dropped calls occasionally. Phone selection and customer service are the worst. In any U.S. Cellular store mise well have an hour or more to spare to do anything. I switched to a smaller service company with way better plans, cheaper, and same phone selection and better customer service

Pros: Great reception everywhere; drop one call about every 6 months. Who knew wireless service could be this great!! Also, great customer service; when you go into a store, they smile and are ready to help you immediately.

Cons: Nothing at all!!

Summary: US Cellular is the way to go; they take care of their customers.

Pros: We travel all throughout Wisconsin, Illinois and Iowa and get excellent reception.

Cons: Basically Customer Service problems - what their reps told us doesn't hold up and we were charged for nights/weekends even when we were not supposed to be! Much more....

Summary: We've been long time customers, even back when they were Cellular One. For the most part, the reception is great and we rarely have dropped calls. Our biggest gripe, and the one that is going to cause us to switch carriers this year is their customer service change.

They used to have excellent customer service up until about 1.5 or 2 years ago. Since then, they've changed - when we originally had our first plan we had free nights and weekends (which was an extra with NO expiration date) In the past, we always re-upped our contract with the free nights and weekends with no problems until this past year when we added another phone to our line - they tried to talk us into a diff and more xpensive plan, but we wanted to keep what we had and just add a phone. They didn't like this but said we could. We signed up for another two years thinking we were resigning the same plan we always had which included the free nights/wnkds.

So several months later I am scrutinizing our ever-growing cell phone bill (many many pages!!) and discover that they've been charging us extra for nights and weekends since we re-upped our plan! I called them, very upset, and they would NOT reimburse us for this - over $100! They claim they called one of us and told him they were going to charge him for nights and weekends, which is a total lie! Why do they think we would go 'backwards' and agree to, all the sudden just start paying for nights and weekends, instead of the plan we agreed to in their store????

They did immediately restore our free nights and weekends to our plan but I am still upset they would not reimburse us for this money they were not supposed to charge us for in the first place! To me this was very wrong for them to do - I cannot believe they did this!

Since this conversation with US Cell, their customer service people have been extremely rude to us, almost as if they were 'getting us back' for complaining to them. Just recently, our bill was due on the 6th day of the month and I had forgot to drop it off on that Friday the 2nd (I drive by their store about once a week, so I drop off payment in person) because I was home from work ill. I came in on the 7th to drop off our checks and had forgotten my employer check (my employer pays for part of my phone bill as I use it for work also - so 3/4 of the bill is paid by me and the balance is a check from my employer) and I told the lady at the desk I'll just mail that check in. She said I'd better call customer service - why? because I was a day late already...... I am thinking 'ooooo only a day late?. So I called and explained I'll mail the partial payment check right away, as I forgot it at home (I was pretty ill still...) and she told me I better not mail it - but I better go right back and drop it off at the store or they would shut my service off and charge us $25/phone to turn ea back on! Then she tells me that by her agreeing to give me the time to drive back to

Pros: Excellent service, can't remember the last dropped call that we (me or my wife) had. Good signal strength nearly everywhere I take the phone which is generally the northeastern Ill. area.

Cons: Limited phone selection, not enough "free" phones.

Summary: We have been customers for over 5 years and will not switch. We have no reason to. We can't find a better deal or better service anywhere else.