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Verizon Wireless company profile

General information
NameVerizon Wireless
User rating 3.5
Add review
Customer base65.7 million
Customer service hrs.24hrs/day, 7 days a week
 
Network information
Network typeCDMA, CDMA2000
Frequencies/Bands800/850, 1900, 2100
Coverage areaNationwide - CDMA network
Roaming partnersAlltel, Sprint
Service activation areaAll 50 states
 
Our review
 

Company Overview: Verizon Wireless operates the second-largest wireless telecommunications network in the U.S., based on total customers of 65+ million (Jan 08).  The company is a joint venture of Verizon Communications and Vodafone Group, and is headquartered in Basking Ridge, NJ.  Verizon has announced its intent to buy Vodafone out of its 45% share in the company.

Network Benefits: 3G EV-DO network provides wireless broadband including VCast video on demand; Location-based services; Push-to-talk.

Special Plan Features: Family Plans; Wireless Web services; Business services including BlackBerry support; Data and Entertainment packages;

Unique Features: Get it Now downloadable entertainment and music store (BREW-enabled); Push-to-talk service;

Pros: Extensive network coverage including highly rated service in dense metro areas; Cutting-edge data services and handsets; Nationwide dealer and service network

Cons: Verizon cripples software on its handsets to prevent user access to full capabilities of hardware including music player, WAP Web browsing, user-installable applications, and Bluetooth functionality.

Technology Used: CDMA Network with high speed EV-DO data services and overlayed AMPS network

Customer Service: Verizon Wireless tied for the highest ranking in overall customer satisfaction in five of the six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.


Most popular Verizon Wireless cell phone specials

LG Voyager
LG
Voyager
From:
$99.99
Samsung Glyde
Samsung
Glyde
From:
$99.99
LG Decoy VX8610
LG
Decoy VX8610
From:
$99.99
LG enV2
LG
enV2
From:
$5.00
 

Video: LG Dare Review

LG Dare Review
LG's Dare for Verizon might well be the best camera phone currently available through a US carrier. And oh yeah, it's got a full touchscreen and 3.5mm headphone jack. Dare is hot.

Video: More coverage from Noah on the new LG Dare

More coverage from Noah on the new LG Dare
Noah can't wait to tell everyone about the new LG Dare from Verizon Wireless, so here is another short but sweet video from Montana.

Video: Noah's quick video glances at the LG Dare in Montana

Noahs quick video glances at the LG Dare in Montana
Noah sent over his first live shots of the LG Dare while high up in the mountains of Glacier National Park in Montana. He provided us with a quick (and we mean quick) mobile video review of the LG Dare.

Video: LG Decoy Unboxing and Hands-On Verizon Wireless

Video: LG Decoy Unboxing and Hands-On Verizon Wireless
Unboxing and Hands-On with the new LG Decoy. Verizon and LG took a slider phone and snapped a Bluetooth earpiece into the back of it. Is it handy or just a gimmick? Take a look.

Video: EnV2 vs Alias - Verizon VCAST Messaging Phones

Video: EnV2 vs Alias - Verizon VCAST Messaging Phones
By popular demand it's another battle of Verizon VCAST messaging phones: LG EnV2 vs Samsung Alias.

Video: enV2 vs Glyde - Verizon Messaging Phones

Video: enV2 vs Glyde - Verizon Messaging Phones
Everyone's asking: enV2 or Glyde? Which is better? Noah gives you his pick.

Win a Voyager: LG Throws a VX-10000 Voyager into the Giveaway Pot!

Win a Voyager: LG Throws a VX-10000 Voyager into the Giveaway Pot!
The PhoneDog Days of Summer just got hotter thanks to our friends over at LG.  Word is a VX-10000 Voyager is on its way to the PhoneDog offices and will soon be added to our summer-long giveaway.  Can't beat that, huh?  Voyager may be a few months old now, but it's still Verizon Wireless' flagship VCAST messaging phone, with its external touchscreen, internal QWERTY pad, full HTML browser and support for VCAST Mobile TV. Keep your eye out for this one, as it's sure to attract...

LG Dare: Photos from Noah while in the mountains of Montana

LG Dare: Photos from Noah while in the mountains of Montana
While we wait for Noah to return from vacation in Montana to complete his highly anticipated LG Dare unboxing video, he was able to send us some still photos of the device.  With no cell service available we hope these photos can tie his fans over for the next couple of days!  Stay tuned...    

Dare: LG Touchscreen Phone for VZW Available for $199

Dare: LG Touchscreen Phone for VZW Available for $199
As expected, Verizon Wireless unleashed the LG Dare today.  The handset is now available via Verizon's online store for $199 after a $50 rebate with activation on a two-year plan.  Dare will also be available in retail outlets including VZW stores in Circuit City starting next Thursday, July 3. We've covered Dare quite a bit already in these pages so I won't go into too much more detail here, except to say that I wish they'd gone with a true Xenon flash instead of an LED flash on...

Never Fear: Android Phones Coming Right on Time in Q4 '08

Never Fear: Android Phones Coming Right on Time in Q4 08
Yesterday I read a few interesting things about Google's Android mobile operating system.  First was an article in the latest issue of Wired (my subscription to which I think I'm going to let run out).  Second, third, and fourth were a handful of articles online stemming from this Wall Street Journal post that got some folks' knickers in a collective twist.The Wired article actually wasn't a bad read, as it told the backstory of Sidekick inventor Andy Rubin trying to get...

VZW: Updates on Dare, Thunder, Blaze, and Visual Voicemail

VZW: Updates on Dare, Thunder, Blaze, and Visual Voicemail
Just a few quick updates for you Verizon fans tired of all the Instinct this, iPhone that talk as of late ... LG Dare may be available as soon as June 26th (next Thursday) via online sales.  July 3rd is the date still being kicked around for availability in stores.  No pricing info has surfaced yet ... just lots of wild speculation and a $50 mail-in rebate form kicking around the Web.  There's also talk that, like the Samsung Flipshot, the Dare's 3.2MP camera will have...

iPhone 3G: Apple vs the World

iPhone 3G: Apple vs the World
Apple may have disappointed some phone geeks by leaving a few badly wanted features off of the new iPhone 3G, but in typical Apple fashion they're looking past the specific desires of a few in order to set their sights squarely on luring more of the masses into the Cult of iPhone.  Could Apple have added MMS messaging, stereo Bluetooth support, and a decent camera (with flash) to the new iPhone's redesign without sacrificing the grander scheme surrounding the App Store, enterprise...

GREAT Service

Overall Rating:
5 out of 5
By: Eric Buck on Tuesday, June 17, 2008
From: San Diego, CA (United States)
Experience: 8 Months
Pros: GREAT coverage. Super fast DATA compaired to ATT. Great customer service. Cool new handsets

Cons: Not the cheapest but I guess you have to pay for what you get.

Summary: I've tried the others. When Verizon says something you know it is the truth.

Awesome!

Overall Rating:
5 out of 5
By: David Taylor on Saturday, May 31, 2008
From: West Seneca, NY (United States)
Experience: 8 Months
Pros: Great phones, and great service.

Cons: The cell phones are a little bit on the expensive side, unless you get an upgrade or buy it with a contract.

Summary: I've had this service since october of '07.I had bought the enV with my two year contract, and I love it.Now, however it is june of '08 and I feel it is time to upgrade.I am going to purchase the samsung glyde very soon.I get service pretty much everywhere, including my beach house in angola.I have family that has sprint, and they don't get very good service, they also rome alot.I have had blue wireless, and cingular in the past, and so far verizon is my by far favorite.I would deffinitly reccomend verizon wireless to anyone who wants a great phone selection, and awesome service.

1 out of 1 people found this review helpful

Great Phones and Service!

Overall Rating:
5 out of 5
By: Derek Davis on Tuesday, May 20, 2008
From: Letcher, SD (United States)
Experience: 5 Years
Pros: They have the best phones and coverage for my area. The customer service reps are very friendly and helpful. They stand behind their word!

Cons: None.

Summary: I would most defently recommend this company to everyone. I have been let down in the past from other companys, and this is the first to not. Great service, great phones, great plans.

1 out of 1 people found this review helpful

Phone service & Customer service

Overall Rating:
1 out of 5
By: B H on Tuesday, May 13, 2008
From: Dallas, TX (United States)
Experience: 10 Years
Pros: Great looking phones. The EnV is a cool device.

Cons: -Bad reception where other companies phones flourish.
-Customer service was unhelpful, rude and lied to me just to sell me a phone.

Summary: Unable to get service just 50 miles south of Abilene, I went to a Verizon store to discuss a fix.
The sales associate told me I needed to get an analogue phone to get service. Yet, since analogue was going away in the next couple of months I didn't need a two-year contract.
"Don't worry about it." he says. Just come in and we'll take care of it and you won't have to pay early termination, yadda yadda. I believed him, so I bought the phone AND another line to get service where I couldn't before.
I go in to terminate the service and change my plan and what happens? Since those terms weren't "In the Notes", they couldn't terminate the plan without an early termination fee.
The sales rep ALL but called me a liar and now I'm stuck with a phone line I don't use and their is "nothing" they can do.
Poor phone service, extremely poor customer service at the store level. I called into Customer service, explained my situation to the only nice guy that sounded like Fez from the 70's show and he went to talk to his manager. The verdict? they basically said it was my word against his...and I can understand that...if it were a COURT OF LAW. This is a multi-billion dollar franchise that takes a lying sales clerk's arrogant words over an honest customer trying to take the right steps to resolve an issue. I've had issues with their employees before at other stores, but I chalked it up as someone having a bad day; which is something I do as a person, yet shouldn't have to do as a customer in the first place. I was absolutely appalled by the lack of decency a person could have in this situation...and then have the COMPANY back that indecency up? Utterly amazing! I literally couldn't believe what had just transpired. I've been with them for almost 10 years! THAT was an ender!
I terminated my service...late fees and all.

5 out of 5 people found this review helpful

Shooting the wrong party

Overall Rating:
4.7 out of 5
By: Kenneth Weinke on Thursday, April 10, 2008
From: Murrieta, CA (United States)
Experience: 15 Years
Pros: Verizon is an excellent service provider

Summary: I have read most of the comments on this site. Most Cons deal with service reps and deal with malfuctions of the cell phone. Service providers don't make the cell phones and naturaly can't service or give warrantees on their performance. When you read the whining on cell phone (radio) performance it's not the service providers responsibility, it's the cell phone manufacturer. I.E. Motorola, Nokia, Samsung etc

7 out of 10 people found this review helpful
All Verizon Wireless user reviews

Re: No charge for changing your rate plan

I just had this unbelievably nice experience with a Verizon wireless rep.. she agreed to be my personal rep for any further questions of mine. It's true and very convenient that when by chance u end

Re: Phone suggestions needed!

It looks like Noah answered your question :) " Dear Patty: Thanks for writing.  Yours is a good, and often-asked question.  The nice thing about choice is that there's an option for

Re: Whats the best phone for Verizon???

Yup it works with Verizon :) http://www.phonedog.com/cell-phone-shopping/verizon-wireless/htc-smt5800.aspx  

CES 08 15

Verizon Wireless SMT5800 new smartphone

CES 08 14

Verizon Wireless SMT5800 smartphone featuring WM6 standard

Napster and ATT teaming up again

SAN ANTONIO - AT&T Inc. is making Napster Inc.'s entire music catalog of more than 5 million songs available for wireless download starting early next month. The service, which AT&T is

Re: Verizon Wireless' Strigl Rattles Saber, Says iPhone Killer In The Wings

Very informative article!

Re: Verizon Wireless fee increase - A way out of contracts?

Trying to get out of a Cellular contriact is like leaving the Mafia. That's why I go pre-paid.

Re: Verizon Wireless' Strigl Rattles Saber, Says iPhone Killer In The Wings

I personally think its impossible to wage a war and win it based on 1.) Solely the Networks service. 2.) Solely the Networks Wireless Devices. Rather, the issue is one of customer service,

Verizon Wireless' Strigl Rattles Saber, Says iPhone Killer In The Wings

Found this article very interesting! If the phone has addressed all of the problems with the Iphone it may have a chance. "No, Denny Strigl wasn't talking about T-Mobile's new smartphone. Verizon


Latest Videos & Reviews

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New & coming soon phones

Hot off the presses... here's what's available now and expected to come to market soon!
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    LG AX300Carrier: Alltel
    Contract Price: $20 with instant rebate
    Hot Feature: Small compact design
  • LG Decoy VX8610
    LG Decoy VX8610Carrier: Verizon Wireless
    Contract Price: $99.99
    Hot Feature: Integrated Bluetooth headset
  • LG Dare
    LG DareCarrier: Verizon Wireless
    Contract Price: $199.99 - after online discount
    Hot Feature: I-phone competitor
  • Nokia 6301
    Nokia 6301Carrier: T-Mobile
    Contract Price: $129.99 before rebate
    Hot Feature: Sleek slider
  • Samsung t339
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    Contract Price: $49.99
    Hot Feature: T-Mobile's HotSpot@Home service
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