Verizon Wireless User Reviews

Pros: Verizon is an excellent service provider

Summary: I have read most of the comments on this site. Most Cons deal with service reps and deal with malfuctions of the cell phone. Service providers don't make the cell phones and naturaly can't service or give warrantees on their performance. When you read the whining on cell phone (radio) performance it's not the service providers responsibility, it's the cell phone manufacturer. I.E. Motorola, Nokia, Samsung etc

Pros: quick to answer phone

Cons: customer service does not fulfill promise to correct situations

Summary: My account was assessed an early cancellation fee in error, and withdrawn from my checking account. A "supervisor" guaranteed me he would refund the checking account and even verified bank information. Instead, as he promised would not happen, the verizon account was credited, not the dollars refunded. The "credit" will take 2 months to wash out...but the money was withdrawn from my checking account in error and available to them same day. After 10 years, I'm switching providers. Their mistake, their promise to correct and their failure for not fufilling their word. Not trustworthy enough for me. I can not allow a company to withdraw erroneous charges from my bank account and then not refund same. Their procedure should match their actions, especially when correct their error.

Pros: Never had a problem before moving to Fort Bragg

Cons: Service is horrible where I'm at now

Summary: I recommended Verizon to all my friends before a year ago when I moved to Fort Bragg. EVERYWHERE I went, I always had at least decent service sometimes in places where many of friends would get no reception. Since getting here though, my phone is basically worthless at work. I get service in one spot in my office. I will come in in the morning with a fully charged phone and it is dead by noon because it is searching for a signal the whole time. It's not my phone because it can go the whole weekend without going on the charger. I'm switching to AT&T in Sept when my contract expires just so I can get reception at work.

Pros: Great national service area. Customer service is above the norm.

Cons: Try to push unwanted services, but they all do.

Summary: Service is better than most. Got good help picking my second phone. Largest national area. Unless you want to go into the boonies you will have reception.

Pros: Awesome coverage area, fair prices

Cons: Crippling phones.

Summary: I signed up with Verizon on a 2yr in Oct 2007 with a Motorola w385. So far so good. I have no major complaints about VZW and so far Im happy. The fact that they remove certain features from phones is disconcerting, but really can't do anything.

Pros: Good customer service, GET IT NOW, cell phones

Cons: Some dropped calls in rural areas, short battery times on phone

Summary: I have been with Verizon for close to 6 years and I have liked it since I got it. One of the better companies around. They're plans cost more, but to me it's worth it in the long run. I plan on staying with them when I renew my contract this summer. I don't see myself going to any of the other companies

Pros: I have had Verizon longer than it has been Verizon. I have had the same phone # for going on 20 years. I was here when it was another company, before Verizon took over the company.

Cons: It has it ups and downs but over all is the best on to have.

Summary: Was with another company the first 2 years. When you needed help, they was never around. I moved to Verizon and will not change again.
Most of you don't know this, but years ago to call out of your area you had to call the tower in that area first. They gave you a list of phone numbers of all the towers in the USA. Then when you got the tower you could call the number you wanted.

Pros: Helpful customer service and very reliable phone.

Cons: Verizon blocks a lot of the Razr's features (transferring photos to/from your phone requires the purchase of separate software). Also, their plans are quite limited.

Summary: I bought a Motorola razr 3vm about 2 years ago through amazon.com and the phone is great. The only problem I've had in that time was a sudden loss of service, but a quick call to Verizon customer service informed me that a simple restart was all that was needed (I had almost never turned it off before then and apparently that can lead to an unhappy phone). Now keeping in mind that this was my only contact with customer service over the phone (I guess that's a good thing), I found them friendly and helpful. I wasn't overly impressed with the service in the store.

The reception isn't as reliable as my previous phone/carrier (Virgin Mobile), but it's never been a problem. Some of my calls are dropped and reception can definitely cut out, but it's usually in an area that I'd expect it (basement of a 7 story building, ect). Unfortunately, this carrier is no longer the best deal for me (my friends have switched to US Cellular - making the verizon's IN feature pointless), but I would have liked to stay with Verizon had they offered a more flexible plan menu. Overall, this has been a positive experience.

Pros: Good reception on phone in the mountains where our cabin is.

Cons: Terrible customer service

Summary: After being with Verizon for seven years I'm giving up on them. Customer service is rotten. You can change your plan whenever you want but the twist is they always screw up somehow on what you tell them. I've spent countless hours trying to straighten out my bill with them. The last straw was when they cut off my service after seven years with the company because I was late paying a bill because my on-line account was messed up. They gave me a help desk number and told me it would be a few days and I could pay then. Next thing I know there is no service on my phone. When I called them AGAIN was told they couldn't help me and would transfer me to the right people, they transferred me to the wrong department and after explaining my situation AGAIN, put me on hold to supposedly get me to the right department, after six minutes on hold, I'm done with this same thing over and over. So long Verizon!

Pros: -Good about correcting their mistakes on ur bill, gives u credit back.
-Makes few to no mistakes
-Excellent customer service, problem solved first call all the time, short wait time for a Customer Service Rep
-Excellent coverage, I have been too many states outside of WI to know.
-Wide variety of phones, and plans
-Love the 30 day free trial for Verizon, they pay for everything except the taxes
-Dropped calls- A dropped call is like a needle (dropped calls being the needle in a

Cons: None

Summary: I have been with Verizon going on 5 years now, they have always answered my questions and solved problems first call all the time. They are exceptional about fixing their mistakes. Summer of 2004 Verizon mistakingly thought I was cancelling my service with them and i told them I wasn't. For that mistake, they had paid for 4 months of cell phone bills ranging from $80-100, now that was pretty sweet. Their coverage is amazing, I've never had a dropped call, and never had trouble making a call in the rare fact I was in a roaming area. If you choose Verizon Wireless, u'll never want to switch again, GUARNTEED!