Verizon Wireless User Reviews
Pros: NONE!!!! Cons: It is a long list Summary: Once again, besides my breach of contract for broadband wireless internet, Horrible customer service that you have to go thru three to five customer service reps on three to five or more ( get disconnected with Verizon alot )phone calls, now, verizonwireless.com has proven to be useless with dead links to apps, wallpapers, information, etc.. Verizon brags about having the most reliable network? I just wish they would tell us who they use so we could have it too, because it isn't theirs. Pros: Can't seem to find one. Cons: Where do I begin? Service is bad, phones are bad, customer service is bad, bad, bad!! Summary: This is rather long, so bear with me. I started my Verizon Experience in June of 2009. They were new in town (after taking over Alltel) and I was looking to get free calls to my mother (who was also, at the time, on Alltel, now Verizon) so I switched. WORST MISTAKE EVER. First of all, coverage was very spotty. I had dropped calls, little to no internet coverage, and could not get text messages with full bars in town EVEN FROM VERIZON ITSELF. And they couldn't figure out why. So, using my 30 day guarantee, I came in 6, count 'em, 6, thats one number, days later, I went into the same store and returned my phone and canceled. I was assured that my phone was returned, I would get a final bill, and it would be over. Little did I know, however, that my line was never cancelled! The next month, I got a bill for over $100 and my service was still active. I called the local store. Yes, my line was still active. We apologize. In transition to Alltel, we cannot just "disconnect" lines anymore; it takes a manager. This person did not realize that. No problem, I said, just fix it and let me pay it. Sure! BTW, they would have to find my receipt where I turned in my phone cause it wasn't in the system..And the guy who took my phone bag has moved to Houston...but no worries, it would be adjusted, and everything would be OK. My next bill would be my last. They couldn't tell me right then what to pay, it would be calculated with my next bill cycle..... Next month: still active. Another months service added on. A late fee. I called again, very aggravated. Verizon (again) acknowledged the error, and told me it would be fixed. By now, I was sure they would fix the problem. Next month: Well, it wasn't active because I had gotten a lovely little disconnect notice in the mail. I ignored it because they said my bill would be taken care of. Bill came in: tada! It was disconnected (finally) but those months of service were STILL there (I used my phone, again, a total of 6 days) and now there was a TERMINATION FEE of $175. Bills total was about $325. WHAT??? I called (AGAIN) and tried to fix it. I was disconnected twice, because the phone rang (this was at the store) someone picked it up, and I heard voices, then a "click" and it was dead. Someone was hanging up on people! OUTRAGEOUS! I kept trying until I got a guy, was THEN on the phone with him for over 30 minutes. I was assured this was fixed. My next bill, again, would be my last. This man was rather rude, too, and when I thanked him (trying to be polite) he said "uh-huh" and hung up. Then I got a lovely letter from a collection agency, stating I had been turned over to them for non-payment. I called them outraged. They said to write them a dispute letter and that, once received, Verizon would have to prove the debt valid. I tried to call Verizon to talk to them about it.....I was told "Nope, we won't talk to you. You've been SOLD to a collection agency". Sold away. Pros: Reliable and cost-effective Cons: none yet! Summary: Verizon Wireless' new prepaid wireless plan under Straight Talk has become a true holiday gift for me. I pay $45/mo. for unlimited talk/text and 30mb of data. I have yet to find a service that compares on the levels of price and quality. The network is reliable and extremely crisp since it runs on the Verizon network but there's no binding contract. Great stuff. 2 out of 3 people found this review helpful Pros: Good Service Cons: Tons of Issues Summary: As a Verizon Wireless customer for eight years, there have been many issues with my account. When I first started using Verizon Wireless, one of the lines on my account got a free one month subscription to V Cast and was billed for the service that wasn’t used for ten months. I finally found out that the line had been charged for the service that we didn’t know about or use, I was at my local Verizon Wireless, and it was mentioned that V Cast was on the line. I explained that I was unaware of the service and the line never used it, I was only credited back three months, when I paid for ten months of the service. I was paying fifteen dollars extra for a service that was not used or known about. I got the Samsung Alias and had to exchange it seven times due to an error with V Cast. The phone would turn off after going into the V Cast application. After each time, I lost all pictures, videos, and any other saved items. Then on the seventh time returning the phone, they finally offered to replace the phone with a different model. I then got the LG Chocolate 2. With this phone, I had to get a second one because the phone wouldn’t send or receive picture messages. Later on, the account holder found out that she could get six percent off on our bill because she worked with a certain company. She then submitted the necessary documentation to receive the discount. One of the Verizon employees said that it would be submitted and it would start working that month. After a few months, we went to Verizon and checked if it had started working and it didn’t show up on the account. She had to resubmit the documentation and didn’t get credit on her bill for the eleven months that she should have been getting the six percent off. Just recently, I switched from the LG enV2 to the LG enV Touch because it broke. We went to Verizon to see if they could replace the enV2 because we still had insurance on the phone and it was broken. They said because we switched the phone over to the enV Touch that we wouldn’t be able to get a replacement. We asked if we could switch the service back to the enV2 and then get a replacement because the insurance would go to that phone but they said that this wouldn’t work for some reason. I only had the enV2 for four months before switching to the enV Touch, so the phone was fairly new and well taken care of besides the white screen that wouldn’t change. This was very disappointing. The account holder had the Palm Treo 750 and she had to get the phone nine times because the touch screen wouldn’t work, the volume rocker wouldn’t work, you couldn’t hear anything out of the speaker, and the end button wouldn’t work. These issues repeated every time that she got a replacement. After all of these times, they told her that if she wanted to get a different phone, she would have to give up her New Every Two when the policy is that you get a new phone of the same price 1 out of 2 people found this review helpful Cons: Management uncooperative Summary: I asked to get a new phone one day before my contract date due to the problems I had been experiencing with my cell phone....battery dying after 3 or 4 hrs with full charge. Was refused new phone. Manager was very unsympathetic and offered no solutions. 1 out of 2 people found this review helpful Pros: IT HAS ALL THE BEST PHONES... AND IT HAS THE BEST SERVICE IN THE UNITED STATES Cons: NOTHING Summary: VERIZON IS THE BEST CARRIER... IT HAS MANY CUSTOMERS AND IT IS GROWING BECAUSE ITS THE BEST!!! 1 out of 6 people found this review helpful Pros: Everyone is on it. Cons: Everyone is on it, so it's too expensive for me to switch. Summary: You MUST watch your minutes like a hawk 'cause if you go over... $$$$! They don't have many low cost plans, and even if they seem ok up front, there are so many fees that they pass on that they say are 'taxes, surcharge fees' yada yada. So, they get away with charging you 2X as much as they quote. Also, don't even try calling cust. service - just bite the bullet and go to the store, unless you like being on hold for so long that you've forgotten why you even called. 4 out of 5 people found this review helpful Pros: Excellent Signal/Service Great Phone Selection Very reliable Cons: Pricey plans (not the best value) Summary: I love Verizon, I've never dropped a call. Never had any problems but my only concern is the price and billing. Otherwise, customer service is very helpful! Overall, I am impressed. But I may leave for a better value of my money. This is definitely a good decision, however. 1 out of 3 people found this review helpful Pros: Never dropped a call or had problems with their service Cons: Talked with five different reps on one issue and none of them seemed to know what others had told me Summary: I had verizon and loved their service but I lost my phone and in order to get a new one without extending my contract, I would have had to pay an arm and a leg. My husband and I decided it was cheaper to cancel. When I called to cancel my service they said that they would get me a phone for the 2 year contract price if I would keep their service. Never once did they say that I would have to actually extend my contract to get that price. I opted to cancel anyway at that point but service wouldn't terminate for approximately 8 more days and I'd still have to pay for those days. My husband and I looked at some other phones and actually got another service but experienced numerous dropped calls in a matter of days. I called Verizon back and asked if I could still reactivate my service and get the phone as previously offered, whereas it was still before the date they said it would terminate. The representative read notes and said that would be fine and asked what phone I wanted. I told him I didn't know and asked if I could go look at phones and just call and let them know what I wanted. He said that was fine and he would just put it in the notes. I called back to order the phone and the girl I talked to this time had no idea about getting the phone at the 2 year contract price. She read notes and had to get a manager approval, all while I held for approximately 20 minutes. I ordered a nice phone and when it arrived I attempted to activate it. Because I'd lost my phone I had to call in. First of all, I hate the menus you have to go through in order to get to a person. When I finally got a person on the phone, the guy didn't seem to know what was going on. He read my customer notes and tripped over his explanation of what he'd have to do to activate my phone. When I finally was able to understand that he was saying I had to agree to go two years from the date I received my phone. I asked why the extension had never been mentioned before. He said he didn't know. You would think that since they made the error in excluding that little detail they would find some way to honor it. After 2 more calls I talked to a floor supervisor who simply said there was nothing they could do unless I wanted to extend the contract or pay full price for the phone. As my husband and I may be moving before that two years would be up and I don't want to be under contract with service that doesn't actually work where we're hoping to move to, I decided to pass on the contract extension. I was dissatisfied with the fact that they made no attempt to make it right. 2 out of 4 people found this review helpful Pros: Reliable, IN-network calling/messaging, straightforward plans, excellent customer service, good phone selection Cons: can get pricey if you exceed plan limitations Summary: Verizon Wireless is the only mobile carrier that I have ever used. Recently, when my last contract lapsed, I considered other options, including Sprint, AT&T, and prepaid plans such as Virgin Mobile or Tracfone. However, I decided to stick with a good thing. I have heard horror stories about some of the other carriers and did not want to take any chances on them. Also, there are often complaints about the high cost of Verizon Wireless service as compared to alternative plans. In truth, those costs are generally only realized when one exceeds their plan limits. If you exceed your anytime minutes or text message limits, then that can add up quickly. Make sure you choose the type of plan that best suits your needs. If you are a talker or texter, it will be cheaper to pay a little more for more minutes and texts per month than to pay for them per use. In the long run, the price of the plans are not exactly any pricier than the other carriers when you control for similar features. If you want unlimited minutes and texting, you will pay a lot for that no matter which carrier you choose. Also, if you are looking to save money, consider making changes to other services to reduce costs. In fact, Verizon offers cable, home phone, and Internet services for far cheaper than many competitors. Swapping out some of your current services for Verizon utilities could save you in the long run, too. I have never had a problem with Verizon. Any questions or concerns have been courteously addressed by customer service representatives, and I don't even need two fingers to count how many problems I have had to work out (in over 8 years). Once in a long while, I will get a dropped call, but sometimes it is not even my phone. Often, it is the phone of the person I am talking to whose phone cuts out and hence gets me disconnected. I don't get great service on the subway but that's to be expected. Verizon also offers discounts on monthly plans for many employees, so check with your employer to see if you get an employee discount. Verizon is a large company and yet it retains a personal touch. There are many branches available to your local area, so it is quite easy to just pop into a Verizon store with any question. Their website and phone support is great, too. Multiple cell phone carriers will likely go the way of the dinosaur and eventually there may be only one wireless provider left standing, and it would be a good bet that Verizon would be that provider. 3 out of 5 people found this review helpful |
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